Quality Assurance Coordinator

Second Harvest Food Bank of Middle TN•Nashville, TN

About The Position

We are hiring for a full-time Quality Assurance Coordinator to join the Operations Department at Second Harvest Food Bank of Middle Tennessee. Who we are : For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org. What you’ll do: Summary: Quality Assurance Coordinator participates in all aspects of quality control for food bank operations, including but not limited to food safety, order accuracy, performance tracking and compliance. The individual in this position reviews documentation, examine and release products to ensure that the best product reaches the consumer without defects (per company standards). QA Coordinator establishes Corrective and Preventative Action (CAPA) Plans based on collection and analysis of audit data. This position serves a key role in Pest Control Plans. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Requirements

High School Diploma or equivalent is required.
2+ years of experience in inventory, distribution, or material handling.
Attention to detail, accuracy, and quality.
Clear communication, both oral and written.
Strong mathematical aptitude.
Excellent problem solving and decision-making ability.
Proficient in Microsoft Office software suite, especially Outlook, Word, Excel.
Interest in working with many different departments/people and comfortable working in a warehouse setting.
Current driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results required.
Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record, and a pre-employment drug test.
Current Driver’s License and automobile insurance are also required.

Nice To Haves

Cycle count experience preferred.
Understanding of business process and food bank operations.
Reach Truck/ Lift experience preferred.

Responsibilities

Ensures all receipts have proper supporting documentation and are available for timely processing.
Inspects food products for infestation, discoloration, excess moisture, and package integrity to ensure receipts and outgoing product meets food safety and Feeding America quality standards.
Documents audit findings and reports customer complaints per notes and photos, to identify the supplier/ donor of any subpar product.
Leads and supports root cause analysis of product defects.
Identifies and isolates non-conforming product. Documents as needed.
Responsible for Pest Control Plans and Insect Susceptible reporting.
Sets, tracks, and surveys key performance indicators for first pass Quality, Complaints and NCR activity.
Analyzes audit results and customer complaint data to implement CAPA and quality improvements.
Serves as back-up to other inventory team members, including but not limited to: Coordinator, Inventory Control; Cycle Counter/Expeditor, Open Shopping Attendant, Material Handler.
Other duties as assigned.

Benefits

Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance.

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