Quality Coordinator - Blood Services

ConnectLife•Williamsville, NY

1d•$20 - $25•Onsite

About The Position

Performs quality improvement activities by working with Blood Donor Services to assure compliance with local, state, federal and accrediting rules, and standards. Supports the entry and review of electronic donor records for batch release activities. Promotes an environment of continuous quality improvement to assure that the mission and vision statements of ConnectLife are realized to the very best of the organization’s ability.

Requirements

High school diploma required.
Excellent written, verbal, and interpersonal communication skills required.
Proficiency in Microsoft Word, Excel required.
Must be detail oriented with the ability to remain accurate and think logically while under pressure.
Must be able to work in a fast-paced environment with demonstrated ability to manage, prioritize, and multi-task.
Strong reading comprehension skills required with the ability to analyze and manage large amounts of data.
Must have a professional appearance and demeanor.
Must have a valid driver’s license and reliable transportation.
Frequent sitting, walking, and bending.
Occasional standing, up to 33% of the time.
Occasional lifting, carrying, pulling, pushing up to 25 lbs.
Occasional reaching forward, lateral, and overhead.
Continuous receiving detailed information through written, electronic, and oral communication.
Continuous clarity of vision at near and/or far distances and computer screens.

Nice To Haves

Bachelor’s degree in health or business field preferred.
Certified Quality Improvement Associate (CQIA) Certificate acquired within 3 years of hire, preferred.
Quality assurance experience in an OPO environment, blood banking, quality/regulatory affairs, manufacturing and/or process auditing desired.
Proficiency in Microsoft PowerPoint preferred.
Experience with project management and working in a collaborative environment strongly preferred.

Responsibilities

Perform blood donor look back, recall/market withdrawal activities in accordance with regulatory and organizational requirements in a timely manner as required.
Assist in data entry, record review of blood donor records, and batch release review as needed.
Assist with inspections and audits conducted by New York State Department of Health (NYSDOH), Food and Drug Administration (FDA), and Plasma Fractionators.
Develop and monitor the performance of Blood Services internal audit program. Act as lead auditor as required. Assess the appropriateness of the department’s corrective actions, including the performance of effectiveness checks.
Monitor and review the quality control functions performed by Blood Services. This includes but is not limited to reviewing monthly QC data for accuracy and completeness. Additionally, identify deviations and areas for corrections and improvements.
Monitor ConnectLife’s deviation management system to ensure that events are documented, completed, and closed out as required. Track corrective actions to identify trends and assist in the development of any further necessary actions based on those trends.
Have or develop a thorough understanding of all legislation, accreditation standards and regulatory agencies that affect ConnectLife. Monitor/analyze changes in standards that affect ConnectLife’s operations and make recommendations for internal changes to processes and SOPs.
Acts as a quality liaison to Blood Services on quality and process improvement projects including the correction of non-conformances and monitor changes for effectiveness. This includes, leading and/or assisting in PDSA activities, creating, and providing education to associates, and assisting in the creation and maintenance of data related to process improvement.
Participates in organization wide projects and initiatives as needed.
Make final review of changes to process and SOPs, forms, and documents to assure compliance with legislation and accreditation standards. Review and approve updated clinical and departmental SOPs, forms and documents as required.
Monitor department and organizational database for tracking and trending of performance, as needed. Utilize this information to provide education, process improvement activities and address areas of non-conformance.
Serve on the Quality Council, assist in the preparation of data and meeting minutes, as needed.
Define elements needed, training requirements, documentation requirements and resources needed to assist in the implementation of change control. Monitor and report progress toward achieving implementation as outlined in the change control.
Assist in the application for and maintenance of accreditation by professional trade agencies, as needed.