Quality Control Specialist

Quince•Oxnard, CA

9d•Onsite

About The Position

Quince is a direct-to-consumer brand that focuses on providing high-quality essentials at low prices through a unique manufacturer-to-consumer (M2C) model. The company emphasizes innovation, technology, and data to improve operational processes and scale rapidly. Quince operates in a fast-paced environment with a high bar for performance, encouraging team members to take ownership and drive business decisions. The Quality Control Specialist role is crucial for overseeing embroidery decoration quality at various stages, ensuring customer satisfaction with perfect work. This is a fully on-site position located at their third-party decoration facility in Oxnard, CA.

Requirements

2+ years of experience in embroidery production, quality control, or decoration operations with hands-on knowledge of embroidery standards (stitch quality, density, color accuracy, placement).
Proficiency with embroidery software (Wilcom, Tajima, Hatch, or similar) for file review and digitizing verification.
Demonstrated ability to set and enforce quality standards.
Strong written and verbal communication skills; comfortable drafting detailed approval/rejection notes and briefing management on quality trends.
Proficient with Cadence, Printavo, Google Sheets, and photography documentation systems.
Meticulous attention to detail; calm under pressure; solutions-oriented mindset.
Physical ability to stand for extended periods and perform detailed visual inspections of garments and decorated products.

Nice To Haves

Experience managing vendor or decorator relationships.
5+ years in embroidery/decoration quality or production leadership.
Experience with heat transfer, sew-on labels, or screen printing as additional decoration types.
Familiarity with Madera thread colors and color-matching workflows.
Certification in Quality Assurance.

Responsibilities

Oversee embroidery decoration quality across pre-production approval, inventory receive, and final shipping verification.
Build quality standards with external decorator partners.
Catch defects before they leave the building.
Ensure every customer receives perfect work.
Own pre-production approval: review art proofs and assess sew-out samples against order specifications (placement, sizing, color match, stitch quality, trademark symbols); approve or reject with detailed written notes.
Manage third-party decorator relationships: establish quality standards, conduct inspections during production runs, and review finished samples before shipment.
Perform final shipping inspections: visually and tactilely inspect decorated items for defects like loose threads, puckering, seam integrity, color accuracy, and placement precision; pull non-conforming work for rework or disposal.
Track and communicate quality metrics: maintain records of approvals, rejections, and rework; document defect trends by decorator and order type; report monthly on quality performance and escalate issues.
Conduct daily quality audits with 3P decorators: review performance data, identify root causes of defects, and collaborate on corrective action plans.
Maintain complete audit trail: document quality decisions in Cadence, maintain photographic records of pre-pro approvals, and organize digital quality files.
Support order management: coordinate with Order Management Coordinator on rush orders, approval timeline changes, and delivery commitment risks due to quality issues.