Quality Control Specialist -Security Industry

SERVEXO • Jacksonville, FL

5d • $55,000 - $56,000 • Onsite

About The Position

Servexo Protective Services seeks an experienced Quality Control Manager / Contract Compliance Manager to administer the Contractor Quality Control (QC) Program for a multi-year Department of the Navy armed and unarmed local guard services contract. This role blends quality management, security operations compliance, and government contract program support. The QCM will work directly with the Program Manager, Site and Shift Supervisors, and the Government's Contracting Officer's Representative (COR) on all matters affecting contract performance, documentation, and reporting.

Requirements

• Minimum 3 years of quality control, contract compliance, or security operations management experience — federal government service contracts strongly preferred.
• Working knowledge of DoD/Navy contract performance management including PWS execution, Quality Control Plans, Performance Assessment Plans, and CDR response.
• Familiarity with CNIC guard force standards, NAVFAC contracting requirements, and applicable OPNAVINSTs governing armed security force operations.
• Demonstrated ability to prepare professional written reports, corrective action plans, and government correspondence.
• Strong organizational skills — ability to manage multiple certification tracking systems, inspection schedules, and reporting deadlines simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with electronic document management systems.
• Must pass criminal background investigation and obtain base access credentials.
• Valid Florida driver's license — reliable personal transportation required for travel between inspection sites.
• Security/guard services QMS: 5 years
• DoD: 1 year (Required)
• License/Certification: (CMQ/OE) certification from ASQ (Required)

Nice To Haves

• Associate's or Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field.
• Prior military, law enforcement, or DoD armed security contractor experience.
• ASIS International certification (CPP, PSP, or APP).
• Direct experience with SCA (Service Contract Act) compliance and wage determination administration in a federal contract environment.
• Prior experience responding to Government CDRs, performance deductions, or CPARS evaluations.

Responsibilities

• Develop, implement, maintain, and update the written Contractor Quality Control Plan in full compliance with the PWS.
• Design and execute a systematic inspection schedule covering all guard posts, shifts, and duty positions across both contract locations.
• Identify and document any instances of non-compliance; coordinate corrective actions with the Program Manager and Supervisors before the Government identifies a deficiency.
• Monitor FPCON changes and verify the guard force responds in compliance with pre-planned requirements under the contract.
• Prepare and maintain Performance Assessment Worksheets (PAWs) documenting QC inspection outcomes at the frequency required by the PAP.
• Compile and submit Monthly Performance Assessment Summaries (MPAS) to the Program Manager for submission to the COR.
• Maintain a master tracking system for all personnel certifications including initial training (J-0401000-09), annual sustainment training, CPR/AED/First Aid, weapons qualifications, quarterly deadly force training, and physical fitness testing.
• Act as the Program Manager's designated representative for quality and compliance matters with the Government COR, Senior Performance Assessment Representative (SPAR), and Performance Assessment Representatives (PARs).
• Review all Incident Reports, Daily Security Logs, and Discrepancy Reports for completeness, accuracy, and compliance with reporting timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED