Quality Control Specialist I

LONE STAR NATIONAL BANK • Pharr, TX

44d • Onsite

About The Position

The Quality Control Specialist I is an enthusiastic, highly motivated self-starter with a strong work ethic who performs new account documentation reviews to make sure the account styling and account documentation are in compliance with federal laws and regulations and state laws.

Requirements

• High School Diploma or GED
• One year of prior banking experience with New Accounts
• Knowledge of JHA SilverLake is preferred
• Good verbal and written communication, organizational and customer relations skills
• Attention to detail and mental concentration for accurately performing tasks and handling frequent interruptions
• Ability to maintain confidentiality of customer information and compliance with privacy laws
• Strong computer skills, including spreadsheet and word processing software
• Ability to work Monday through Friday from 8:00 a.m. to 6:00 p.m., and occasional Saturdays

Nice To Haves

• Bachelor’s degree is preferred
• two years is preferred
• Bilingual in English and Spanish is desired

Responsibilities

• Provides support and guidance to the banking center staff at all levels (regarding routine and complex new accounts questions and business account documentation requirements
• Performs new and revised account documentation reviews to make sure the account styling and account documentation are in compliance with documentation requirements
• Performs corrections and updates at the account and CIF level
• Records QCD CIF/Account Incidents in 360View
• Reviews Debit Cards orders and assists with debit card tracking and delivery
• Verifies CD interest checks are issued and uploaded correctly into the Bank’s core SilverLake processing system
• Verifies Debit Card Applications
• Reviews Opening Act (online) accounts and contacts customers as necessary
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Perform other related duties as assigned

Benefits

• All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function.
• All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED