QUALITY CONTROL REVIEWER
About The Position
This position is for a SNAP Quality Control Reviewer within the Department of Human Services, Division of Regulatory Compliance. The role involves reviewing the work of Social Service and/or Field Staff through quality control audits of case records for all categories of assistance recipients. The goal is to determine the extent to which the agency's program is being implemented effectively in terms of eligibility, correctness of payment, and services provided. The reviewer will also participate in various quality control surveys requested by the federal government and the Director of the Department of Social and Rehabilitative Services. The position requires working under general supervision, with work reviewed for conformance to agency policy and professional standards. Responsibilities include desk analysis of case records, conducting field visits to client homes to evaluate social study elements, determining client eligibility based on factors like age, residence, and assets, and preparing written reports on findings and errors.
Requirements
- A working knowledge of social casework principles, practices and techniques.
- A thorough knowledge of the provisions of the federal and state laws relating to all social service assistance.
- The ability to establish and maintain effective working relationships with social service recipients.
- The ability to make field visits to homes of clients and evaluate elements of social study, eligibility, and needs of the recipient, and make reports thereon.
- The ability to work as one team on fact finding surveys and help prepare final written reports.
- Graduation from a college of recognized standing.
- Employment as a full-time social caseworker in a public or private casework agency.
- Any combination of education and experience that shall be substantially equivalent to the above education and experience.
- Ability to work independently.
- Ability to manage work assignments according to standards and department expectations while adhering to strict monthly deadlines.
- Understanding of DHS programs, policy, and eligibility criteria.
- Ability to make decisions based on data.
- Ability to complete both data entry and communicate findings clearly through written narratives and documentation while meeting both quality and timeliness goals.
- Employment eligibility validation through E-Verify.
Nice To Haves
- A minimum of two to three years of SNAP and RI Bridges experience is preferred.
- Demonstrate positive customer service skills.
- Driven by curiosity and committed to maintaining the integrity of SNAP records.
Responsibilities
- Review the work of Social Service and/or Field Staff through quality control audits of case records of all categories of assistance recipients to determine the extent to which the program of the agency is being implemented in the fields of eligibility, correctness of payment, and services.
- Participate in various quality control surveys requested by the federal government and Director of the Department of Social and Rehabilitative Services.
- Make field visits to the homes of clients to evaluate social study elements such as: nature of home environment, home management, health care education, and potential for employment.
- Determine eligibility of the client by evaluating such factors as: age, residence, death, unemployment, and personal assets of the client.
- Participate in various quality control surveys or research requested by the federal government and director of Department of Social and Rehabilitative Services, and to help prepare final written reports.
- Make reports of defects or errors of individual case actions to the casework supervisor of Local Public Assistance Agency.
- Do related work as required.
Benefits
- Information regarding benefits available to State of Rhode Island employees can be found at the Office of Employee Benefits' website.
- Direct deposit for all employees is required for new hires after September 30, 2014.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
