Quality Control Representative

Taylor Morrison•Tampa, FL

19h•Onsite

About The Position

As a Quality Control Representative working for Taylor Morrison, you will ensure the construction of our homes are implemented, audited, maintained and exceed Taylor Morrison’s high safety and quality expectations. You will perform jobsite inspections throughout the division, organize and distribute them to each jobsite. You will also perform monthly jobsite safety audits along with management, organize, record and distribute them to each jobsite. You will participate in new community startup meetings with trade partners, going over safety and quality expectations. You will be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implementation of the safety program. You will perform quality inspections on homes, compile reports, and re-walk the home as scheduled. You will perform monthly model quality walks and send them to the Builder and Sales representative in each community. You will work with trade partners regarding trends in deficiencies and trade issues in both safety and quality. You will be proficient in data entry into the BuildPro Warranty and Inspection System. Should the need arise for you to help in the warranty department, you will demonstrate the highest level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues. You will demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements. You will provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program. You will utilize Build-Pro to assist superintendents and sub-contractors with information retrieval. You will attend an OSHA 10-Hour Instruction Course. You are willing to perform other duties as assigned.

Requirements

High School Graduate
minimum of 3 years of current or recent experience in a customer service related position
1-2 years experience in residential construction
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Nice To Haves

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Responsibilities

Perform jobsite inspections throughout division, organize and distribute to each jobsite
Perform Monthly Jobsite safety Audits along with management.
Organize, record and distribute to each jobsite
Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations
Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implantation of the safety program
Perform quality inspections on homes, compile reports, and re-walk the home as scheduled.
Perform monthly model quality walks and send to the Builder and Sales representative in each community
Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality
Be proficient in data entry into the BuildPro Warranty and Inspection System
Demonstrate the highest st level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues
Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
Attend an OSHA 10-Hour Instruction Course
Perform other duties as assigned