Quality Control Repair Specialist

Signet Jewelers•New York, NY

About The Position

The QC Repair Specialist is responsible for inspecting and evaluating all jewelry items entering and exiting the repairs department to ensure they meet company quality standards. This role performs detailed assessments of craftsmanship, structural integrity, stone security, metal condition, and overall finishing. The specialist documents findings, identifies required repair work, verifies completed repairs, and collaborates closely with technicians, customer service, and quality teams to ensure accuracy, consistency, and exceptional product quality.

Requirements

Detailed assessments of craftsmanship, structural integrity, stone security, metal condition, and overall finishing.
Documentation of findings, identification of required repair work, and verification of completed repairs.
Collaboration with technicians, customer service, and quality teams.
Ability to inspect and evaluate jewelry items.
Understanding of jewelry repair needs.
Verification of product specifications.
Clear and accurate documentation in internal systems.
Communication of repair requirements.
Final quality control checks on completed repairs.
Validation of stone security, polish quality, structural integrity, and overall appearance.
Identification and escalation of recurring issues or trends.
Collaboration with Customer Service.
Maintenance of a clean, organized, and secure inspection area.
Handling of high value items.
Providing feedback on repair quality, process gaps, or training needs.

Responsibilities

Inspect incoming repair items to assess condition, identify defects, and determine required repair actions.
Evaluate issues such as stone loss, loose settings, prong wear, metal damage, sizing needs, structural concerns, and finishing quality.
Verify product specifications against original order details, including stone type, size, metal, and design attributes.
Document inspection findings clearly and accurately in internal systems, including photos and detailed notes.
Communicate repair requirements to technicians and ensure proper routing of items through the repair workflow.
Perform final QC checks on completed repairs to confirm craftsmanship, durability, and adherence to quality standards.
Validate stone security, polish quality, structural integrity, and overall appearance before items move to packaging or return.
Identify recurring issues or trends and escalate concerns to QC or Repairs leadership.
Collaborate with Customer Service to clarify customer concerns or repair expectations when needed.
Maintain a clean, organized, and secure inspection area with proper handling of high value items.
Support continuous improvement initiatives by providing feedback on repair quality, process gaps, or training needs.