Quality Control, Reliability and Safety Technician (QCRS) – Primary Grounds & Janitorial

Tessera•Oak Harbor, WA

1d•$45 - $45•Onsite

About The Position

Tessera is s eeking an experienced and detail-oriented Quality Control, Reliability, and Safety (QCRS) Technician for Primary Grounds & Janitorial operations. The QCRS Technician is responsible for executing the site’s Quality Control, Reliability, and Safety plans through direct field engagement, process improvement, and collaboration with cross-functional teams. This role ensures safe, reliable, and high-quality infrastructure and operations that meet or exceed contract requirements. Typical duties include but are not limited to: Authorities - QCRS Technicians primarily report to the QC Manager (QCM) for QC and Reliability and also reports to the Safety Manager to ensure full safety requirements execution. Primary work focus is conducting services (grounds and janitorial), workorder, project, and asset inspections including QC, reliability, and safety aspects. Grounds and Janitorial - P erform and document daily inspection results utilizing the inspection program, iPAD , and/or forms, as applicable . Inspection types primarily focus on Grounds, Floor Care, Pest Control, and Janitorial but will also include Facilities, IQ, Utilities and others . Locations and Travel - The QCRS Tech will be home sited at NAS Whidbey and perform inspections at this location for about 60% of the time . The QCRS Tech will perform inspections at Naval Station Everett, remote, and Naval Reserve Centers (NRC) about 40% of the time . The QCRS Tech will complete quarterly assessments for remote sites – current sites include: Bayview ID, Helena MT, Portland OR, Spokane WA, Sioux Falls SD, and Minneapolis, MN. Remote Site Facility Assessments - For remote sites, the QCRS Tech will assess workorder, IQ Project, asset and system quality in accordance with QCR procedures. Additionally, the QCRS Tech will ensure assets are properly tagged and digitized. The QCRS Tech will work with subcontractor and Tessera Techs to ensure optimal PMs and best practices are in place. Process Improvement - Partner with Quality Control and Safety leadership to analyze quality and safety trends, customer feedback, and inspection results; support corrective action development, ISO audits, document control activities, and training initiatives to prevent recurrence and improve overall site performance. QCR Program Execution - Completes service, workorder (maintenance), and project (repair and construction) inspections as defined in the contract and leveraging mobility – including grading, shop/client collaboration, and follow-up actions . Assess asset reliability (quality over time) and identify needed improvements such as PM changes. IQ Project Inspections - QCRS Technicians will follow the PWS processes defined in the contract including trade-based inspections, daily reports, subcontractor inspections, and other aspects. Safety Compliance - QCRS Technicians will inspect safety compliance including asset/system precautions, in-house maintenance work and subcontractor work . Safety inspections will normally be integrated with the overall inspection process. Reliability Program - Able to perform root cause analysis. Participates in asset criticality, Reliability Centered Maintenance, and PM optimization events . Supports shop -led Defect Elimination program. Asset condition monitoring (ACM) - Leverages ACM capabilities such as infrared, acoustic, and vibration to both directly assess asset reliability (quality over time) and facilitate use with key shop technicians . Identifies key asset improvements through inspections, defect elimination, and continuous improvement processes . Provided training opportunities to obtain level 1 qualification for the infrared, acoustic and vibration tools. Able to read and understand design, sketches, and maintenance/construction standards . Perform and document daily inspection results utilizing the inspection program and/or forms, as applicable . Ensure all contract requirements are met . Solicit customer surveys during inspection on predetermined buildings and/or randomly selected completed work orders. Establish and maintain excellent relationships in any interactions with customers, employees, and management while performing duties. Working through the QCM, Monitor and identify problematic trends with the customer satisfaction and customer complaints, initiate corrective action plans as required . Utilize solution-based problem solving. Assists the Quality Manager in developing a wide variety of employee skills in order to deliver efficient, effective, and thorough quality control reports. Maintain professionalism in both appearance and demeanor. Cross training in all areas and locations, willingness to learn new contracts and tasks.

Requirements

Highschool diploma/GED is
Minimum three years of closely related experience
Must pass the Army Corps of Engineers for Quality Construction Management classes within 90 days of hire date
A valid state driver’s license is with the ability to obtain and maintain coverage by Tessera’s insurance
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act
Must be able to obtain and maintain applicable security clearances and installation access
A background check and E-Verify will be conducted for this position

Nice To Haves

Certified Reliability Leader (CRL) or Certified Maintenance Manager (CMM) is preferred
CRL qualification is within 2 years of start

Responsibilities

Perform and document daily inspection results utilizing the inspection program, iPAD , and/or forms, as applicable
Assess workorder, IQ Project, asset and system quality in accordance with QCR procedures
Ensure assets are properly tagged and digitized
Partner with Quality Control and Safety leadership to analyze quality and safety trends, customer feedback, and inspection results
Support corrective action development, ISO audits, document control activities, and training initiatives to prevent recurrence and improve overall site performance
Completes service, workorder (maintenance), and project (repair and construction) inspections as defined in the contract and leveraging mobility
Assess asset reliability (quality over time) and identify needed improvements such as PM changes
Follow the PWS processes defined in the contract including trade-based inspections, daily reports, subcontractor inspections, and other aspects
Inspect safety compliance including asset/system precautions, in-house maintenance work and subcontractor work
Perform root cause analysis
Participates in asset criticality, Reliability Centered Maintenance, and PM optimization events
Supports shop -led Defect Elimination program
Leverages ACM capabilities such as infrared, acoustic, and vibration to both directly assess asset reliability (quality over time) and facilitate use with key shop technicians
Identifies key asset improvements through inspections, defect elimination, and continuous improvement processes
Read and understand design, sketches, and maintenance/construction standards
Ensure all contract requirements are met
Solicit customer surveys during inspection on predetermined buildings and/or randomly selected completed work orders
Establish and maintain excellent relationships in any interactions with customers, employees, and management while performing duties
Monitor and identify problematic trends with the customer satisfaction and customer complaints, initiate corrective action plans as required
Utilize solution-based problem solving
Assists the Quality Manager in developing a wide variety of employee skills in order to deliver efficient, effective, and thorough quality control reports
Maintain professionalism in both appearance and demeanor
Cross training in all areas and locations, willingness to learn new contracts and tasks

Benefits

Medical, Dental, Vision
401(k) retirement plan
Life & Short-Term Disability Insurance
$7.00 per hour Health and Welfare Benefit
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees