Quality Control Manager

ESM•Dugway, UT

1d•Onsite

About The Position

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Quality Control Manager for an exciting opportunity. The Quality Control Manager is responsible for implementing, maintaining, enforcing, and documenting the Quality Control (QC) Program in support of the WDTC Data Science Division Information Technology Support Services contract. This position provides independent oversight of contract performance to ensure all services are delivered in full compliance with contractual requirements, including the Performance Work Statement (PWS), Performance Requirements Summary (PRS), and Quality Assurance Surveillance Plan (QASP). The Quality Control Manager will monitor operational performance trends, verify adherence to staffing qualifications and certification requirements, oversee Government property accountability processes, and ensure timely identification and resolution of deficiencies through corrective action procedures. In addition, the role supports Government surveillance and audit activities by maintaining accurate, inspection-ready quality records, validating the effectiveness of corrective actions, and promoting continuous process improvement to enhance overall service delivery and mission support.

Requirements

Comprehensive knowledge of quality control principles, performance management processes, and compliance standards related to Information Technology support services contracts, including oversight of PWS, PRS, and QASP requirements.
Demonstrated ability to implement, maintain, and enforce Quality Control Programs, conduct performance assessments, identify deficiencies, and develop effective corrective and preventive action plans.
Strong analytical and organizational skills with the ability to monitor performance trends, evaluate operational data, maintain inspection-ready documentation, and ensure compliance with staffing, certification, and Government property control requirements.
Ability to communicate effectively with Government representatives, program leadership, and cross-functional teams to provide independent quality oversight, support surveillance activities, and present findings, recommendations, and status reports.
Proficiency in developing and maintaining quality assurance records, standard operating procedures, audit documentation, and process improvement initiatives to ensure consistent service delivery and continuous operational improvement.
Five (5) years of experience within the last 10 years working as a QC Manager.
IAT-II Baseline Certification (Security+, CYSA, et al.).
Secret Clearance.

Nice To Haves

Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations.
Candidate must communicate effectively with team members, team lead, management, and government customer.
Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision.

Responsibilities

Implement, maintain, enforce, and document the Quality Control (QC) Program.
Provide independent oversight of contract performance to ensure compliance with contractual requirements (PWS, PRS, QASP).
Monitor operational performance trends.
Verify adherence to staffing qualifications and certification requirements.
Oversee Government property accountability processes.
Ensure timely identification and resolution of deficiencies through corrective action procedures.
Support Government surveillance and audit activities.
Maintain accurate, inspection-ready quality records.
Validate the effectiveness of corrective actions.
Promote continuous process improvement to enhance overall service delivery and mission support.
Perform other duties as assigned.