Quality Control Manager

Black Box • United States,

3d • Remote

About The Position

The Quality Control Manager conducts quality control field inspections and provides oversight for remediation of Black Box project installations and safety activities. The role assesses development needs, collaborates on process improvements based on inspection audits, and designs and implements quality assurance and quality control methods through training and a zero-defect performance focus. Field inspections cover structured cabling and low-voltage installation, maintenance, testing, and troubleshooting across inside-plant and outside-plant projects, including laboratory, manufacturing, data center, and office environments. The position ensures work meets applicable ICT codes, standards, best practices, contract requirements, and Black Box standards.

The manager coordinates quality and technical training, certification requirements, and skills tracking with internal trainers, field leadership, HR, project management, and other stakeholders. The role leads customer engagement and supports repeatable strategies for customer requirements, mentors onsite quality team members, tracks business and client-facing metrics, and promotes communication and continuous improvement across quality, operations, and sales. It also supports project closeout documentation and provides reports, photographs, and other evidence of site delivery and performance.

The position involves up to 60% annual travel for field audits and inspections, trade shows, and industry events. The typical work environment is a remote or home office, with work also performed in hotels, airports, customer sites, and other remote settings across varying time zones and schedules. A US passport is required or must be obtainable for international travel.

Requirements

• At least 5 years of verifiable ICT field installation experience, preferably as a foreman or in field leadership.
• Information and Communications Technology industry experience and knowledge of relevant ICT codes, standards, and best practices.
• Experience positioning and managing quality or training initiatives, standards, and technical materials.
• Hold a BICSI Technician (TE350) certification or be able to obtain it within 6 months; company compensation is provided.
• Excellent English communication and presentation skills.
• Ability to write inspection discovery summaries and communicate professionally in writing and verbally.
• Ability to read and understand drawings, prints, spreadsheets, and specification documents.
• Proficiency with Microsoft Office Suite, PowerPoint, and web and teleconferencing services.
• Ability to travel up to 60% annually and have or obtain a US passport for international travel.
• Ability to meet the stated physical demands, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

• BICSI RCDD certification, or ability to obtain it within 12 months; company compensation is provided.
• Documentable certifications; training may be provided as needed.
• Awareness and comprehension of Six Sigma quality improvement processes.
• Awareness and comprehension of OSHA 10 and OSHA 30 safety certifications.
• Proficiency in Visio, Bluebeam, PlanGrid, BIM 360, and Revit.

Responsibilities

• Administer spending against the departmental budget.
• Ensure products and services conform to sound implementation and engineering practices, applicable codes and regulations, reliability expectations, and contract quality requirements.
• Lead customer engagement and demonstrate technical expertise.
• Audit and refine the company quality program and implement company-wide best practices and enhancements for continuous improvement.
• Coordinate with internal trainers to deliver training and maintain certifications and requirements for the quality program and field resources.
• Coordinate with field leadership and HR on skills and certification tracking and management requirements.
• Review key customer requirements and engagements to develop successful, repeatable response strategies.
• Advise project management on skills assessment analysis and detailed training plans for key accounts and projects.
• Mentor and coach onsite quality assurance and quality control team members in observing, reporting, and remediating quality issues.
• Ensure effective communication among quality, operations, sales, and other internal stakeholders.
• Track and report internal and client-facing metrics that support process improvement and business efficiency.
• Coordinate stakeholder engagement for large, complex, competitive, first-of-kind, and proof-of-concept engagements, sharing lessons learned.
• Maintain feedback relationships with customers and infrastructure manufacturers to support inspections and remediation.
• Prepare project closeout documentation according to client specifications, Division 27, and scope of work requirements.
• Provide reports, photographs, and documentation demonstrating site delivery processes and performance.
• Conduct field inspections for quality and compliance with BICSI, industry, manufacturer, and Black Box standards.
• Identify and organize delivery of OSHA 10 and OSHA 30 certifications for employees as required.
• Set goals and measure achievement in alignment with company strategy.
• Consult with leadership on funding quality and technical training initiatives and assist with developing and delivering identified programs.
• Seek feedback and take initiative to improve personal capabilities.
• Promote continual improvement in customer experience and brand loyalty.
• Maintain or pursue ICT industry certifications and professional expertise.
• Perform other duties as assigned.

Benefits

• Company compensation for obtaining BICSI RCDD certification within 12 months.
• Company compensation for obtaining BICSI Technician (TE350) certification within 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed