Quality Control Manager

Unifi Career•Reidsville, NC

12h

About The Position

The Quality Control (QC) Manager is responsible for quality control, quality assurance, and process control. This position ensures that products are capable of meeting or exceeding customer quality expectations. The QC Manager will work with the Process Engineer(s) to complete process, and product, development activities. This role will also manage our ISO9001:2000 certification and compliance programs.

Requirements

Experience in manufacturing and knowledge of QA/QC procedures.
Proficiency in Microsoft Office Suite, specifically Word, Excel, and PowerPoint.
Strong written & verbal communication skills.
Cross-Functional Communication & Collaboration – Communicates quality expectations, product performance feedback, and raw material concerns clearly across plant operations, leadership teams, suppliers, and external auditors. Builds strong working relationships that support proactive quality management and continuous improvement across the organization.
Quality Systems Leadership – Demonstrates strong leadership of quality systems, laboratory operations, and product certification processes to ensure consistent compliance with internal standards and customer expectations. Maintains ownership of quality outcomes by ensuring procedures, controls, and documentation support reliable and repeatable product performance.
Customer-Focused Problem Solving – Responds to product noncompliance and customer concerns with urgency and professionalism. Leads investigations, identifies root causes, and implements timely corrective actions that restore product confidence and prevent recurrence while maintaining strong customer relationships.
Laboratory & Technical Operations Management – Effectively manages all aspects of Quality Assurance Laboratory operations, including personnel supervision, testing procedures, equipment maintenance, calibrations, and sample management. Ensures laboratory activities are performed safely, accurately, and in compliance with customer and regulatory requirements.
Data-Driven Decision Making – Utilizes Statistical Process Control (SPC), data analysis, and process-control techniques to monitor product performance and reduce variability. Interprets complex quality and process data to make sound, timely decisions that improve product consistency and operational performance.
Compliance & Documentation Excellence – Develops, maintains, and enforces structured documentation systems that support ISO quality standards, customer certifications, and traceability requirements. Ensures all procedures, Certificates of Analysis, audit materials, and quality records are accurate, complete, and audit-ready.

Nice To Haves

A four-year college degree is preferred but relevant work experience will also be considered.

Responsibilities

Develop and maintain Standard Operating Conditions that consistently produce products exceeding customer quality expectations and performance standards.
Coordinate, investigate, and implement corrective and preventive actions related to product noncompliance, ensuring timely response and resolution of customer concerns.
Monitor and coordinate internal testing activities to verify product quality and suitability for customer requirements prior to shipment.
Apply Statistical Process Control (SPC) techniques and process-control methods to monitor product performance, reduce variability, and maintain processes within established quality targets.
Manage all aspects of Quality Assurance Laboratory operations, including personnel oversight, testing procedures, customer testing compliance, equipment maintenance, calibration programs, and sample management requirements.
Develop and implement raw material inspection, testing, and grading processes to ensure incoming materials meet specifications, process capability requirements, and customer expectations.
Communicate quality concerns, process deviations, and raw material performance issues to plant personnel to ensure timely awareness and resolution.
Troubleshoot and resolve product and process-related quality issues through structured problem-solving, data analysis, and root cause identification.
Analyze quality and process data to make independent, timely decisions and identify opportunities to reduce variability and improve product consistency.
Prepare, control, and issue Certificates of Analysis and Packing Standards to support product traceability and customer compliance requirements.
Develop, maintain, and enforce procedures and documentation required to ensure compliance with ISO quality management standards.
Manage communications and coordination with external ISO certification bodies and auditors to maintain certification and compliance readiness.
Train internal auditors and coordinate internal ISO audits to support ongoing compliance and continuous improvement of the quality management system.
Gather and analyze supporting data required for customer claims investigations and resolution activities.