Quality Control Manager (85565)
About The Position
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals. Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters. The Quality Assurance Manager reports to the Director of Operations, Contract Operational Compliance. The major responsibilities of the position include, but are not limited to, the following duties:
Requirements
- Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
- An understanding of security operations, in transit or public safety preferred.
- Understand operational KPIs and ability to utilize data to drive operations.
- Strong interpersonal, critical thinking and time management skills.
- A great communicator that gets the value of teamwork.
- Experience in general office setting in a supervisory role preferred.
- Comfortable in an ever changing, fast paced, sometimes stressful environment.
- Technologically savvy - experienced with MS Office Suite.
- Working knowledge of technology driven scheduling platforms a plus.
- Customer Service orientation required.
- Able to interact in a corporate environment and effectively communicate with all levels of management.
- Must be flexible and possess the ability to meet deadlines in a high-tempo environment.
- Excellent time-management, organization and multi-tasking skills required.
- A dependable team player with business maturity, enthusiasm, and a positive work attitude.
- Ability to work in a matrixed environment.
- A positive and upbeat team member!
Nice To Haves
- An understanding of security operations, in transit or public safety preferred.
- Experience in general office setting in a supervisory role preferred.
- Working knowledge of technology driven scheduling platforms a plus.
Responsibilities
- Advise the Director of Operations, Contract Operational Compliance on personnel performance and contract compliance, exercising independent judgment to assess operational status, identify deficiencies, and recommend corrective action in a timely manner.
- Direct and oversee daily operations, including establishing personnel schedules, assigning work, and developing training programs and performance standards for assigned staff.
- Evaluate and analyze productivity, performance, and facility inspection results to determine whether Service Level Agreements are being met, and direct operational adjustments as needed.
- Develop and present performance analyses and metric reporting to inform executive-level decision-making.
- Establish, communicate, and enforce standards of conduct, appearance, performance, and training, holding personnel accountable to those standards.
- Review and evaluate supervisor end-of-shift reports, officer daily activity reports, and scalable reports to identify trends, ensure accuracy, and guide operational improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
