Quality Control Manager

Meritus Solutions Group LLC•Washington, DC

1d•$0 - $120,000•Hybrid

About The Position

Meritus Solutions Group is seeking a highly qualified Quality Control Manager (QCM) to support the Department of War (DoW) Pentagon Force Protection Agency (PFPA) Contract Security Officer Program throughout the National Capital Region (NCR). The Quality Control Manager is responsible for developing, implementing, maintaining, and enforcing the contract Quality Control Program to ensure all contract requirements are consistently met or exceeded. The QCM serves as the primary quality assurance representative for the contract and works closely with Government representatives, Program Management, supervisory personnel, and contract staff to identify deficiencies, implement corrective actions, monitor performance metrics, support audits and inspections, and drive continuous process improvement initiatives.

Requirements

Be a U.S. Citizen
Possess and maintain an active Top Secret / SCI Clearance
Be capable of obtaining and maintaining a Common Access Card (CAC)
Possess a valid Driver’s License
Successfully pass all Government background screening requirements
Demonstrate strong verbal and written communication skills
Demonstrate proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
Demonstrate the ability to manage multiple priorities and projects simultaneously
Bachelor’s Degree in a related field
ISO 9001 Lead Auditor Certification OR ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Three (3) years of experience in quality control or quality assurance management supporting federal service contracts
Experience developing, implementing, maintaining, and enforcing Quality Control Plans (QCPs)
Experience supporting Department of Defense (DoD), Department of War (DoW), military, federal law enforcement, or similar high-security operational environments

Nice To Haves

Bachelor’s Degree in Business Administration, Quality Management, Public Administration, Criminal Justice, Security Management, or related field
ISO 9001 Lead Auditor Certification
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Experience supporting large-scale federal security service contracts
Experience supporting Quality Assurance Surveillance Plans (QASP)
Experience conducting audits and inspections in classified environments
Experience with continuous improvement methodologies
Experience supporting Government contract mobilization and transition activities

Responsibilities

Develop, implement, maintain, and continuously improve the contract Quality Control Plan (QCP)
Ensure compliance with all Performance Work Statement (PWS) requirements, contract standards, and Government directives
Establish procedures for identifying, preventing, correcting, and preventing recurrence of performance deficiencies
Monitor operational performance across all contract locations within the National Capital Region
Conduct quality assurance inspections, audits, assessments, and compliance reviews
Track performance metrics and analyze trends affecting contract performance
Monitor staffing compliance and ensure security posts are staffed with fully qualified personnel
Evaluate employee performance against contractual requirements, post orders, and operational procedures
Develop and maintain quality assurance documentation, records, reports, and corrective action plans
Investigate service deficiencies and conduct root-cause analyses
Track corrective actions through final resolution
Support Government Quality Assurance Surveillance Program activities
Participate in Government inspections, audits, and performance reviews
Coordinate with Program Management regarding operational improvements and quality initiatives
Prepare and submit required quality control reports and contract deliverables
Assist with turnover reduction initiatives and workforce performance improvement programs
Conduct periodic site visits and operational reviews throughout the contract area of responsibility
Monitor training compliance and employee qualification requirements
Recommend process improvements and industry best practices
Support contract transition, mobilization, and operational planning efforts
Maintain close coordination with the Contracting Officer Representative (COR) regarding quality-related matters
Perform additional duties as assigned by Program Leadership