Quality Control Manager - Final Mile

Suddath Companies•Houston, TX

24d•Hybrid

About The Position

The Quality Control Manager is responsible for the overall quality of the Driver Fleet. This role involves performing site visits for claims, conducting Independent Contractor job checks, and performing site visits for Meet Trucks. The position serves as the initial point of contact for all claims and for dealing with insurance companies. The Suddath Companies is a multifaceted group of companies specializing in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services. We offer equal employment opportunities and prohibit discrimination and harassment.

Requirements

High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
Minimum two (2) years’ experience with appliance installation and delivery required.
Valid state driver’s license required.
Thorough knowledge of Microsoft Excel, Outlook, and Word.
Operates with a customer service mentality.
Ability to manage time effectively and consistently meet deadlines.
Ability to work in a team environment and demonstrate flexibility and patience.
Ability to represent the company in a professional manner.
Excellent organization, communication and problem-solving skills.
Ability to work under minimal supervision and with a strong sense of self-motivation.
Ability to lead and manage a team.
Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Nice To Haves

Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.

Responsibilities

Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre-site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
Track and address delays in stops with Independent Contractors.
Complete deliveries and installs as needed.
Provide on-site assistance to Independent Contractors to complete large installs.
Ensure all escalated issues are resolved.
Other duties and tasks as assigned.