Quality Control Manger - Final Mile

NXTPoint Logistics•Pflugerville, TX

2d•Onsite

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions, including distribution, warehousing, fulfillment, managed logistics, transportation, and final mile delivery. The company leverages 3PL capabilities, market-leading technology, and deep industry expertise to help clients achieve efficiency, service, and profitability. With over 30 owned facilities and more than 3.5 million square feet of warehouse space, NXTPoint Logistics aims to be a flexible and responsive provider. The Quality Control Manager is responsible for the overall quality of the Driver Fleet, which includes performing site visits for claims, conducting Independent Contractor job checks and site visits for Meet Trucks, and serving as the initial contact for all claims and dealings with insurance companies. The company values Trust, Innovation, Teamwork, Caring, and Agility, fostering an environment that supports employee growth, development, and well-being.

Requirements

High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
Minimum two (2) years’ experience with appliance installation and delivery required.
Valid state driver’s license required.
Thorough knowledge of Microsoft Excel, Outlook, and Word.
Operates with a customer service mentality.
Ability to manage time effectively and consistently meet deadlines.
Ability to work in a team environment and demonstrate flexibility and patience.
Ability to represent the company in a professional manner.
Excellent organization, communication and problem-solving skills.
Ability to work under minimal supervision and with a strong sense of self-motivation.
Ability to lead and manage a team.
Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Nice To Haves

Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.

Responsibilities

Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre-site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
Track and address delays in stops with Independent Contractors.
Complete deliveries and installs as needed.
Provide on-site assistance to Independent Contractors to complete large installs.
Ensure all escalated issues are resolved.
Other duties and tasks as assigned.