QUALITY CONTROL LEAD - CUSTODIAL & LANDSCAPE

Summit Point Raceway Associates Inc•Blackstone, VA

1h•Onsite

About The Position

The Quality Control Lead – Custodial and Landscape is responsible for overseeing quality assurance and quality control activities related to custodial, janitorial, grounds maintenance, landscaping, pest management, and exterior appearance services. This position helps ensure all services are delivered in accordance with contract requirements, industry standards, environmental requirements, and customer expectations. The Quality Control Lead conducts inspections, evaluates performance, identifies opportunities for improvement, and works collaboratively with operations personnel to maintain a safe, clean, and professional environment across the facility.

Requirements

Bachelor's degree in Facilities Management, Business Administration, Environmental Services, Construction Management, Landscape Management, or a related field.
Minimum of fifteen (15) years of experience supporting facilities operations, custodial services, grounds maintenance, environmental services, or quality assurance programs.
Minimum of five (5) years of experience serving in a quality control, quality assurance, inspection, or supervisory role.
Demonstrated knowledge of custodial operations, grounds maintenance, landscaping, pest management, and facility appearance standards.
Experience conducting inspections, audits, assessments, and quality reviews within large commercial, institutional, industrial, or government facilities.
Ability to interpret contract requirements, service standards, inspection criteria, and operational procedures.
Ability to obtain and maintain a Secret security clearance.
U.S. Citizenship required.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to pass a background check and drug screening.

Nice To Haves

Experience supporting federal government facilities contracts.
Experience overseeing quality assurance programs for large campuses, training facilities, military installations, or institutional environments.
Professional certifications related to facilities management, quality assurance, landscaping, grounds maintenance, or environmental services.
Experience with computerized maintenance management systems (CMMS) such as Maximo.
Experience developing quality management plans, inspection programs, and performance metrics.
Knowledge of integrated pest management practices, environmental compliance requirements, and sustainable grounds maintenance practices.
Experience supporting snow and ice management operations.

Responsibilities

Lead quality control and quality assurance activities for custodial, janitorial, landscaping, grounds maintenance, pest management, and related support services.
Conduct routine inspections and audits of interior and exterior facility areas to verify compliance with contract requirements and quality standards.
Evaluate cleanliness, appearance, safety, and maintenance conditions throughout the facility.
Review service schedules, inspection records, work orders, and supporting documentation for accuracy and completeness.
Identify deficiencies, service gaps, and recurring issues and recommend corrective actions.
Monitor compliance with established custodial, landscaping, grounds maintenance, and pest management procedures.
Coordinate with operations and supervisory personnel to resolve quality concerns and improve service delivery.
Support customer inspections, audits, assessments, and performance reviews.
Prepare quality reports, inspection findings, trend analyses, and performance metrics.
Verify contract performance standards are consistently achieved across assigned service areas.
Promote continuous improvement initiatives that enhance facility appearance, customer satisfaction, and operational efficiency.
Ensure quality control activities are conducted in accordance with contract requirements, safety standards, and organizational policies.