Quality Control Instrument Service Technician
About The Position
The Quality Control Instrument Service Technician maintains, troubleshoots, repairs, calibrates, and standardizes OEM and quality control laboratory instruments in accordance with FDA, ISO, and Streck quality system requirements. The role handles low- to medium-complexity repairs with support from senior technicians, a service engineer, or manufacturer technical resources. It also supports instrument startup, shutdown, and quality control activities. The position reports to the Quality Control Laboratory Supervisor. This is a laboratory-based role in a climate-controlled biological and chemical laboratory, with occasional short periods in cold walk-in coolers. Required clean room clothing and protective equipment must be worn for up to two and a half hours at a time. No travel is expected.
Requirements
- High school diploma or GED, with relevant experience.
- Proficiency running tests on and understanding the function of clinical laboratory instruments, such as hematology, chemistry, molecular, body fluid, and flow cytometry instruments.
- Fundamental understanding of quality systems.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to follow documents and procedures carefully while working efficiently.
Nice To Haves
- Associate or Bachelor’s degree in a relevant field.
- Ability to quickly learn other computer programs used to carry out department tasks.
Responsibilities
- Troubleshoot and repair OEM and quality control laboratory instruments of low to medium complexity, following work instructions and seeking support when needed.
- Perform instrument calibration and standardization in accordance with work instructions.
- Coordinate manufacturer field service visits for repairs and maintenance that cannot be performed in-house or are covered by a service agreement.
- Perform incoming inspection and testing on new OEM instruments.
- Assist with new instrument installation, validation, and software upgrades.
- Support instrument technicians with startup, shutdown, quality control, reagent exchange, and routine maintenance.
- Document instrument tasks accurately and on time in manual records and computer applications used for data storage.
- Report instrument performance information to QC instrument management and other appropriate personnel.
- Perform other duties as assigned by Quality Control management.
Benefits
- A challenging, safe, and rewarding work environment.
- No night or weekend shifts.
- Excellent work-life balance.
- Market-competitive pay.
- Comprehensive and inclusive benefits.
- Great team environment.
- On- and off-campus career development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
