Quality Control Inspector

Bob's Discount Furniture • Shorewood, IL

1d • Onsite

About The Position

The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise. The role involves reporting issues to the QC Inspection Lead or QC Manager for documentation, researching customer account comments and information in SAP and RP, and supporting the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed. Bob's Discount Furniture is a rapidly growing omni-channel furniture retailer with over 200 stores, committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. The company's core values include Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun, and it offers opportunities for career growth, training, competitive compensation, and outstanding benefits.

Requirements

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position
• General knowledge of warehouse/distribution center operations
• Skilled at multi-tasking and managing competing priorities
• Working knowledge of Windows Applications including Word, Excel and Outlook
• Exceptional attention to detail and focus on accuracy
• Ability to quickly recognize and diagnose trends and patterns in product damages and location of damages
• High School Diploma or equivalent experience in a Warehouse atmosphere
• Must be at least 18 years old to be considered for employment with Bob’s

Responsibilities

• Real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise
• Report issues to the QC Inspection Lead or QC Manager for documentation
• Research customer account comments and information in SAP and RP
• Support the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed
• Confirm systemic resting location of merchandise and note lock code
• Confirm systemic reason code of merchandise to aid in disposition
• Use REF Inspect Report to gain additional systemic information to aid in disposition
• Using documented opening procedure, open packaging and inspect merchandise
• Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR
• Using documented opening and re-wrap procedure, fully package and secure merchandise for handling
• Systemically relocate merchandise to new appropriate location
• Take digital photos to support reporting measure within Return/QC department
• Material Handling merchandise to and from floor location throughout shift as needed
• Communicate with Returns/QC Lead and other Returns management staff to identify issues
• Recognize trends and patterns in merchandise damages and report to Lead
• All other duties as assigned

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees