Quality Control Inspector

Chimes•Fort Bragg, NC

5d•Onsite

About The Position

The Quality Control Inspector is responsible for ensuring that all cleaning work performed meets high-quality standards and adheres to contract specifications. This role involves conducting routine inspections, preparing reports, maintaining electronic tracking systems, and contributing to a continuous improvement process. The inspector will also present training to staff, maintain trainer certification, and assist the Training Manager with various training-related tasks. Additionally, the position requires prompt communication with stakeholders, attendance at meetings and training, and compliance with all building, security, and safety procedures. The role is designated as essential personnel, meaning the employee may be required to remain at or report to work during institutional emergencies.

Requirements

Valid driver’s license from state of residence and ability to drive, if applicable for site
License must have been valid for at least 3 years
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
If driving 15 passenger van, must be at least 25 years old
High School diploma or equivalent
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of quality standards
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Minimum of 2 years’ experience in past 5 years performing quality control inspections
Experience with electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, and, stoop
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work independently and collaboratively with others
Ability to be flexible and dedicated to quality and customer service
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to work in a constant state of alertness and with safety always in mind
Ability to analyze data and recommend corrective action
Ability to read, understand, and apply complex contract provisions and technical material
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to report problems and supply and equipment needs to proper authority
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to act with integrity and ethical standards in job performance
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to work a flexible schedule
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support

Nice To Haves

Candidates with disabilities preferred

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications.
Keeps up with contract changes, modifications, and provisions.
Monitors customer and Agency compliance with applicable contract specifications.
Follows prescribed inspection procedures.
Makes daily routine inspections and sends reports to USG as required.
Inspects all cleaning work performed to ensure high quality and adherence to contract.
Prepares inspection and observation reports and submits to QC Training Manager daily.
Maintains a file of inspection reports and other required reports on an electronic tracking system.
Utilizes inspections to ensure a continuous improvement process and high-quality work.
Walks worksite with COTR/ QC Training Manager as required by contract.
Drives company van as authorized in performance of job duties.
Strives to improve customer satisfaction and reduce cleaning complaints.
Presents training to staff in conjunction with QC Training Manager.
Maintains trainer certification in order to conduct training in various areas, such as CPR/First Aid, or any other areas as required.
Assists Training Manger with maintaining records and files for each employee as training is completed.
Assists Training Manager in conducting training level assessments of employees’ and team’s performance.
Assists Training Manager in conducting corrective training for employees as required.
Assists Training Manage in developing and maintaining training classes and plans for personal, organizational, technical and contractual standards.
Responds promptly to contracting office staff, building management, and customers.
Attends meetings and training programs and applies required changes.
Passes and complies with CPR/First Aid training and OSHA training.
Attends work regularly according to assigned work schedule.
Complies with dress code and personal hygiene standards.
Passes and complies with all building and security requirements and procedures.
Ensures that all staff comply with security procedures.
Wears ID badge(s) at all times while performing work under this Contract.
Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development.
Works cooperatively with others in a positive, enthusiastic, respectful, courteous manner.
Performs other duties, tasks, and special projects as required.