Quality Control Inspector

Chimes•Fort Meade, MD

1d•Onsite

About The Position

The Quality Control Inspector is responsible for ensuring that all cleaning work performed meets the required standards and specifications. This role involves conducting daily inspections, maintaining quality control programs, providing feedback to staff, and ensuring compliance with all agency policies, contract specifications, and building requirements. The inspector will also be responsible for preparing and submitting reports, managing customer complaints, and contributing to a continuous improvement process. This position is designated as essential personnel.

Requirements

Valid driver’s license from state of residence and ability to drive.
License must have been valid for at least 3 years.
If driving a 15 passenger van, must be at least 25 years old.
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures.
Valid CPR/FA certification preferred.
Knowledge of green cleaning principles and CIMS certification requirements.
Knowledge of regulatory standards, hospital standards, and facility management.
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Minimum two (2) years’ experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
Ability to work independently and collaboratively with others.
Ability to maintain confidentiality.
Ability to work in a constant state of alertness and with safety always in mind.
Ability to communicate effectively with employees and government staff.
Ability to supervise and develop others.
Ability to make decisions and solve problems.
Ability to plan, implement, organize, and prioritize.
Ability to be flexible and dedicated to quality and customer service.
Ability to manage multiple tasks effectively.
Ability to react immediately to emergency situations.
Ability to analyze data and recommend corrective action.
Ability to read, write, and speak (communicate and relate information) English.
Ability to use technology for completion of specified job duties.
Ability to manipulate numbers.
Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
Ability to understand and apply technical written material.
Ability to understand and comply with safety procedures and environmental requirements.
Ability to operate machinery without posing a safety hazard to self or others.
Ability to use and care for equipment and cleaning supplies properly.
Ability to complete tasks in a timely manner with numerous interruptions.
Ability to attend work regularly and remain on site for scheduled shift.
Ability to work a flexible schedule as required.
Ability to attend and participate in training and work related meetings.
Ability to demonstrate integrity and ethical standards in job performance.
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner.
Ability to provide guidance, direction, and technical support.
Ability to comply with all building, security, and company policies and procedures.

Nice To Haves

Valid CPR/FA certification
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Responsibilities

Comply with all Agency policies and procedures and follow contract specifications.
Keep up with contract changes, modifications, and provisions.
Provide and maintain a quality control program directly related to Chimes District of Columbia required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management.
Assure that the performance objectives and standards identified in the specifications are met through the Quality Control Program.
Oversee and coordinate the quality control functions of this contract.
Perform all Quality Control duties daily.
Inspect all cleaning work performed to ensure proper cleaning and quality control.
Make daily routine inspections and submit reports to the Project Manager.
Give feedback on inspections to managers, supervisors, and crew leaders.
Review and respond to inspection/deduction reports.
Maintain a file of inspection reports and other required records.
Provide inspection reports to management as requested.
Reduce and control the number of cleaning complaints.
Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management.
Utilize inspections to ensure a continuous improvement process.
Strive to improve customer satisfaction.
Prepare and submit all required paperwork on time.
Use the computer to download information; access the internet; print reports; and establish and follow the electronic inspection schedule.
Use JAMS to coordinate, create, and print inspection reports.
Respond promptly to contracting office staff, building management, and customers.
Inspect worksite with COTR weekly or as required by contract.
Provide regular training to staff about quality control issues.
Attend work regularly according to assigned work schedule.
Comply with dress code and personal hygiene standards.
Pass and comply with all building and security requirements and procedures.
Ensure staff compliance with all building and security requirements.
Wear ID badge(s) at all times while performing work under this Contract.
Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development and applies changes needed.
Work cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous.
Pass and comply with CPR/First Aid training and OSHA training.
Drive company van as necessary in performance of job duties, if van provided by company.
Conduct training in proper cleaning procedures for custodial staff.
Conduct safety training, chemical training, and security training.
Conduct training on Chimes Rules of the Workplace.
Assist supervisors with new hire training and orientation.
Establish job task schedule.
Assumes other duties, responsibilities, and special projects as needed.
Duties, responsibilities, and tasks may change at any time with or without notice.