Medical Courier OFFICE Quality Control/Customer Service - 2ND SHIFT -FULLTIME VARIOUS DAYS
Accurate Courier Services•Sharonville, OH
•Onsite
About The Position
Accurate Courier Services is a national leader in medical courier services, partnering with major hospital systems and laboratories. They are experiencing growth and seeking dependable, detail-oriented Quality Control/Customer Care Representatives (CCRs) for their Cincinnati operations center. This role is crucial in supporting couriers, clients, and healthcare networks by ensuring timely deliveries and clear communication. It is a fast-paced logistics support role, not a call center job, requiring strong coordination, attention to detail, and problem-solving skills.
Requirements
- High School Diploma or GED required.
- 1+ year of customer service or dispatch/logistics experience preferred.
- Strong multitasking and problem-solving abilities.
- Excellent written and verbal communication skills.
- Dependable, professional, and calm under pressure.
- Proficient computer skills, especially in Excel.
- Flexibility to work some weekends as part of our 24/7 operation.
Responsibilities
- Managing incoming calls from healthcare clients to place or update delivery orders.
- Processing and monitoring routed and on-demand medical deliveries.
- Performing Quality Assurance checks to verify timely, accurate, and compliant service.
- Working closely with Operations to resolve issues and ensure all client needs are met.
- Maintaining accurate documentation and communication across departments.
Benefits
- Opportunities for advancement — we promote from within
- Work onsite in our Cincinnati operations center
- Safety-first, drug-free, felony-free environment
- Be part of a team where your work directly impacts patient care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
