Quality Control Assistant

Assurant

18h•Remote

About The Position

As the Quality Control Assistant, you will assist in maintaining company compliance with applicable laws, regulations, and policies. This is a work-from-home opportunity; however, you must live in Washington, Idaho, Arizona, or Oregon. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Requirements

Experienced working in a collaborative working environment
High School diploma or GED
Experienced in handling multiple job responsibilities simultaneously
The ability to meet due dates and timelines in a regulated industry
Possess great written and verbal communication skills

Nice To Haves

Creating reports utilizing Excel
Ability to identify and bring forth issues and concerns
Able to perform in a high-energy environment

Responsibilities

Assist with complaints that are received through the CFPB, Attorney General, Better Business Bureau, and other agencies.
Support requests for credit deletion, and release of liability.
Review, research, and respond to consumer disputes accurately and promptly.
Email and telephone clients regarding investigation initiation, dispute resolution, or documentation requests.
Process various credit reporting and audit reports.
Batch documents and disputes to appropriate files.
Process written disputes, including identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.