QUALITY CONTROL ANALYST - 73006117

State of Florida • Tallahassee, FL

5d • $39,960 - $54,097 • Hybrid

About The Position

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Requirements

• One year of experience communicating with customers for the purpose of resolving inquiries.
• Experience using Microsoft Office Suite with emphasis on using Microsoft Word.
• One year of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

Nice To Haves

• Preference may be given to candidates with experience responding to public records or legal records requests.
• Preference may be given to applicants with at least one year of experience working in the CAMS system.

Responsibilities

• Responding to public records requests
• Coordinating with internal and external partners
• Gathering information and analyzing data to determine next steps
• Processing final administrative actions
• Interacting with other states, employers, and other business partners

Benefits

• career training
• tuition waivers
• paid vacations
• insurance
• retirement programs
• health insurance
• life insurance
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed