Quality Control Analyst

GMR Protection Resources Inc•Heath, TX

22h•Onsite

About The Position

This is a full-time, office position at GMR’s headquarters in Heath, TX. The position is on the Center of Excellence team and will report to the Center of Excellence Director. The Quality Control Analyst serves an essential role at GMR by performing the processes needed to ensure that our best quality work is provided to GMR customers. We ensure high-quality products by reviewing the fieldwork and deliverables completed by GMR and then applying our internal quality control processes. The position has daily/weekly/monthly responsibilities of performing processing needs for the Center of Excellence team, in addition to various project support and daytime inspection quality control functions. This position is responsible for working within defined due dates for report completion and must have the flexibility to reprioritize, as necessary.

Requirements

Ability to follow detailed processes and perform repetitious job responsibilities accurately.
Careful and consistent attention to detail.
Able to self-manage workload and be efficient with work requirements.
Must be able to be on time for work and maintain a good attendance record.
Must be able to work in a high-volume team environment.
Ability to communicate professionally in a clear and concise manner, both verbally and in writing.
Ability to learn and follow GMR’s internal processes for providing quality work.
Ability to work regular office hours (8:00 a.m. to 5:00 p.m., Monday through Friday).
Ability to learn and gain a thorough understanding of GMR’s Phoenix proprietary database.
Ability to maintain strict confidentiality.
Thorough understanding and representation of GMR’s culture and core values of Integrity, Faith, Enthusiasm, Impact and Excellence.
High school diploma or GED required.
At least 2 years’ experience working in an office environment.

Nice To Haves

Experience with Microsoft Office (including Visio, Excel and Outlook) preferred.
Experience with Phoenix, Smartsheet, Adobe, Nitro PDF, and online mapping/photograph software would a plus.

Responsibilities

Perform high-volume quality control reviews of site visits.
Follow established procedures to provide accurate and detailed reports from a custom database.
Work within a team environment to achieve daily, weekly, and monthly deadlines while consistently meeting established performance metrics for quality, work volume, and productive time.
Proof work submitted by FIS team members and provide feedback on items needing additional training or support.
Perform quality control on Special Incident Surveys.
Complete all required company trainings and assigned administrative tasks accurately and on time. This includes compliance-related learning, documentation updates, and participation in initiatives that support company policies and operational effectiveness.