Quality Control Analyst

Jacksonville Housing Authority•Jacksonville, FL

About The Position

The Quality Control Analyst conducts audits of files for housing programs, including the Housing Choice Voucher Program, public housing, RAD, and PBV/ModRehab. The role assesses consistency with Jacksonville Housing Authority (JHA) regulations and the accuracy and effectiveness of processes used to administer JHA programs. The analyst uses reporting methods to identify and highlight file deficiencies according to the operational guidelines of the Public Housing and Housing Choice Voucher programs and applies knowledge of JHA policies, procedures, and regulations related to quality control work. The position generally works in an office environment and requires sitting and standing for extended periods. The work may take place in a deadline-focused, fast-paced environment, with occasional overtime required to meet workload demands. Applicants must be insurable by JHA and hold a valid Florida Driver’s License throughout employment. A successful applicant must pass a background check, which may include employment, criminal, and driving history, and may be subject to pre-employment drug screening.

Requirements

A minimum passing score of 85% on the Housing Choice Voucher Rent Calculation exam and the Public Housing Rent Calculation exam.
Must be insurable by JHA.
Must possess and maintain a valid Florida Driver’s License throughout employment.
Strong working knowledge of regulatory requirements for the Public Housing and Housing Choice Voucher programs and JHA operations, including HUD regulations, the Operations Manual, policy plans, and procedures.
Ability to work across functional areas and interact with individuals at all organizational levels.
Strong written and verbal communication skills.
Ability to learn quickly and adapt to changing conditions.
Ability to understand company initiatives, including the “Plan Program Policies” and JHA’s Housing Services protocol, within 90 days of hire.
Ability to sit and stand for long periods and work in a deadline-focused, fast-paced environment.
Successful completion of a background check; pre-employment drug screening may also be required.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably with a major in business administration or a related field.
Four years of experience in a quality control or internal audit position.
Housing Professional Certifications.
Distinctive problem-solving and analysis skills, business judgment, leadership skills, and ability to communicate with senior management.
Excellent analytical skills, including attention to detail, focus on results, ability to analyze raw data, and ability to develop actionable insights and recommendations.
Thoroughness, accuracy, and strong ownership of work product.
Initiative in identifying immediate action needed.
Basic knowledge and ability in quality management and control, with capacity to apply the competency in common situations with guidance.

Responsibilities

Plan and conduct routine quality assurance file reviews of Public Housing and Housing Choice Voucher Program files processed by JHA and Nan McKay staff to assess compliance with JHA policies, procedures, and applicable regulations.
Ensure the accuracy of eligibility and subsidy assistance calculations under JHA policies and applicable U.S. Department of Housing and Urban Development regulations.
Provide file feedback identifying errors and recommending corrective action based on JHA policies, procedures, and applicable regulatory requirements.
Monitor identified quality-control errors and inconsistencies and track corrections, document when issues are resolved, ensure corrections are made within allotted time periods, and follow up with JHA and Nan McKay staff and/or a supervisor when needed.
Prepare and maintain weekly, month-end, and year-to-date analysis, results scorecards, and reports on quality assurance file reviews.
Provide monthly and year-to-date results summaries to department management for inclusion in the division’s monthly report.
Meet with department management as needed to present findings, explain conclusions, justify recommendations, and answer questions concerning non-compliance issues.
Recommend methods to improve business operations, program compliance, and data integrity.
Identify training gaps found during quality assurance reviews, set quality assurance performance targets, and measure outcomes.
Collaborate with cross-functional teams to support accurate administration of Public Housing and Housing Choice Voucher Program operations under current procedures, processes, and workflows.
Participate in team meetings, process improvements, and special projects; support team members and follow through on assigned initiatives and tasks.
Perform additional duties as assigned.