Quality Control Analyst - Valuations

ServiceLink•Coraopolis, PA

11h

About The Position

ServiceLink, a leader trusted by the nation's strongest lending institutions, is seeking an action-oriented Quality Control Analyst with a high degree of integrity and sound judgment. The ideal candidate will share an unwavering focus on creating value for customers and promoting unparalleled quality standards. This role is for someone who thrives in a high-performance, Serve First culture and is empowered to drive entrepreneurship. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Requirements

1 or more years of experience in real estate appraisal quality control or quality assurance review at the AMC or mortgage company level or in underwriting
A confident understanding of the mortgage services industry with knowledge of appraisal industry guidelines and products
Prior appraisal or valuation review experience
The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
Exceptional customer service skills and mentality
3+ years’ experience in real estate appraisal quality control review at the AMC or mortgage company level.
The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once.
The ability to quickly learn new skills, processes, and procedures.
USPAP certification; if not already certified, this role will require successful completion of the 15 or 7 hr. USPAP training course after hire, and successful maintenance of the certification during employment.
Knowledge of valuation processes, procedures, and technology.
Exceptional customer service, communication and writing skills.

Nice To Haves

College degree preferred.
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

Responsibilities

Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
Contact valuation providers to discuss revisions or obtain status as needed
Respond to and satisfy issues in a timely and consistent manner with accurate resolution
Meet daily, weekly, and monthly production goals set forth by management
Provide feedback to QC management that will improve processes and team productivity
Meet or exceed individual and departmental goals related to productivity and quality
Ensure valuation reports meet all regulatory and client standards
Maintain compliance with State and Industry regulations including Appraiser Independence Requirements
Identify any discrepancies or errors in valuation reports and provide detailed revision requests to the provider
Ensure appropriate escalation paths are followed
Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
Contact valuation providers (appraisers, agents, etc.) as directed to discuss revisions or obtain status of the order
Attend departmental meetings as required
Participate in overtime, training, and onsite collaboration events as requested
Communicate daily with QC Managers on department operation protocols
Maintain a positive, professional business relationship with vendors and internal staff
Perform all other duties as assigned