Quality Consultant (Liability, Workers’ Compensation, Project Management)

Marsh McLennan•Chicago, IL

12d•Hybrid

About The Position

As a quality consultant, your workload will be dedicated to performing an objective review and validation of consultant work product at the direction of the Performance Optimization Leader and deployed as a specialized consultant on CIW projects and/or maintain an adjusted project management workload, as necessary. Your role is to independently evaluate deliverables, quantify expected impact, and drive continuous improvement by providing clear, constructive feedback and coaching to consultants and/or project managers. You will combine hands-on claims expertise (liability, workers’ compensation, project management) and a consultant mindset to ensure recommendations are practical, measurable, and aligned to practice goals. At the direction of the Performance Optimization Leader you may also be assigned special project work, such as claim optimizer or legal roundtable facilitator.

Requirements

5+ years of claims consulting, claims adjudication, project management or claims operations experience in liability and/or workers’ compensation (California experience a plus where relevant).
Hands-on familiarity with multiple TPA/claims systems and RMIS platforms as an end user.
Strong analytical skills and comfort working with quantitative and qualitative data to validate assumptions and estimate impact.
Exceptional written communication and presentation skills; ability to translate technical findings into clear, client-ready summaries.
Strong interpersonal skills with a coaching orientation—able to deliver candid feedback that supports development.
Consultative mindset focused on outcomes, measurable impact, and practical recommendations.
Proficiency in Microsoft Excel and PowerPoint; experience with analytics platforms preferred.
Willingness to work a hybrid model and travel as required.

Nice To Haves

Prior experience performing peer reviews, deliverable validation, or similar objective assessments in a consulting or claims environment.
Deep subject-matter expertise across liability and/or workers’ compensation lines and/or project management.
Strong communication and interpersonal skills.
Nimble ability to adapt and pivot based on priorities and act with a sense of urgency.
Track record coaching consultants or analysts to elevate work quality and outcomes.
Certifications such as PMP, Lean/Six Sigma, claims designations, or formal coaching/training credentials.
Experience contributing to playbooks, templates, QA frameworks, or onboarding curricula that improved delivery consistency.

Responsibilities

Conduct impartial, structured reviews of consultant or project management deliverables for quality, accuracy, completeness, and linkage to client outcomes.
Apply standardized review criteria and sampling approaches established by practice leadership; maintain review logs and trend analyses.
Provide timely, actionable feedback and coaching to consultants and project managers to raise the level of work.
Lead or support root-cause analysis when recurring quality issues are identified and propose targeted remediation or training.
Partner with practice leadership to prioritize reviews, refine criteria, and update playbooks, templates, and review checklists.
Support onboarding by validating new consultant outputs and contributing to materials and practical exercises.
Prepare concise summary reports for practice leadership highlighting findings, risk areas, and realized or projected impact.
Escalate material risks or defensibility concerns promptly and recommend corrective actions.
Perform special CIW project work, as requested.