CTHCA Quality, Compliance & Patient Experience Coordinator - (BV49216)
About The Position
The Colville Tribal Health Care Authority is seeking a highly skilled and culturally competent Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities at the San Poil Treatment Center (SPTC). This position serves as the primary patient advocate for SPTC and is responsible for coordinating patient complaints, grievances, patient satisfaction activities, quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts. The Coordinator serves as the on-site quality and compliance representatives for SPTC and works collaboratively with leadership, clinical staff, and support departments to ensure compliance with Washington Administrative Code (WAC) requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals. The position will represent SPTC on organization-wide Quality Improvement and Compliance Committees and serve as a liaison between facility operations and healthcare authority-wide quality initiatives. The Coordinator will perform their job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.
Requirements
- Bachelor’s Degree in health-related field (i.e., Healthcare Administration, Public Health, Behavioral Health, Social Services, Nursing, Business Administration or related field preferred) required.
- OR; Four (4) years of progressively responsible experience in healthcare quality improvement, patient advocacy, compliance, behavioral health administration, healthcare operations, or related field
- Experience with policy and procedures development
- Ability to analyze data and identify trends requiring corrective action
- Strong organizational, problem-solving, and communication skills
- Demonstrated understanding of tribal sovereignty, governance structures, and culturally responsive healthcare services
- Experience with electronic health records, quality reporting systems, and Microsoft Office applications
- HIPAA Certificate within initial 90 days of employment
Responsibilities
- Serves as the primary patient advocate for SPTC.
- Coordinates patient complaints, grievances, and patient satisfaction activities.
- Manages quality improvement initiatives.
- Monitors policy compliance.
- Oversees regulatory readiness efforts.
- Acts as the on-site quality and compliance representative for SPTC.
- Collaborates with leadership, clinical staff, and support departments to ensure compliance with WAC requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals.
- Represents SPTC on organization-wide Quality Improvement and Compliance Committees.
- Serves as a liaison between facility operations and healthcare authority-wide quality initiatives.
- Performs job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
