Quality Auditor - 1st Shift

ACE Hardware•West Jefferson, OH

8d•Onsite

About The Position

At Ace, “Helpful” is more than just a slogan—it’s at the core of everything we do. It guides the service we provide to our retailers and their communities, who are impacted daily by the quality of our operations and retail experience. We also take Helpful beyond our stores through our Ace Foundation, and its partnerships with Children’s Miracle Network Hospitals (CMN) and Habitat for Humanity, as well as through our employee-sponsored Ace Helpful Fund that provides emergency financial support to our own Ace team members in times of crisis. The spirit of Helpful can also be found within our values-driven company culture, in which team members live our W.E.L.I.G.H.T. Values every day to create a positive work environment for all. Within the Ace family, there’s always room for more Helpful, so join us today to be a part of what makes Ace the Helpful Place! The core function of the Quality Auditor is to ensure retailer satisfaction by serving as a critical checkpoint for quality and performance standards. Proactive problem-solving and the ability to identify and implement innovative approaches to enhance customer satisfaction are key skills for this role. The Quality Auditor must be capable of working independently while also collaborating effectively with cross-functional team members to drive continuous improvement and maintain high service standards.

Requirements

High school diploma or GED (required)
Ability to walk warehouse floor for long periods
Ability to lift (20–50 lbs.)
Ability to work around moving equipment safely
Ability to support Operations in other departments during peak volume
Ability to display strong teamwork skills; collaborate effectively with cross-functional teams to ensure quality and operational standards are met
Minimum of 18 years of age
Must be able to walk or stand for extended periods of time
Must be able to stoop, squat, and kneel regularly, and lift/carry up to 50lbs
Be a safety champion and actively contribute to our safety-centric culture
Highly motivated, Detail-oriented, and Self-Starter

Nice To Haves

1–3+ years in warehouse operations (preferred)
Prior experience with equipment operation preferred with certification required long term
Prior experience with quality auditing / inventory control
Prior experience with RF scanning systems and barcode technology
Warehousing, distribution, farming, light industrial/manufacturing, or construction experience
Familiarity with operating warehousing power equipment
Comfortability using voice-directed systems

Responsibilities

Conduct audits on receiving, putaway, picking, packing, and shipping
Inspect products for damage, accuracy, labeling, and packaging quality
Verify compliance with SOPs and work instructions
Perform cycle counts
Perform bin audits
Perform location accuracy checks
Identify mis-picks, short shipments, and overages
Investigate root causes of inventory discrepancies
Use systems like WMS (Warehouse Management System), Excel, or audit tracking tools
Document audit results
Document defects and error trends
Assist in generating actionable reports for Leadership
Accompany Supervisor on occasion to perform store shipment audits

Benefits

Weekly Pay
Incentive opportunities based on performance
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement