Quality Auditor – Processes & Warranty Coverage

Expleo•Troy, MI

15d•$110,000•Onsite

About The Position

EXPLEO USA is looking for a Quality Auditor – Processes & Warranty Coverage to join a dynamic and expanding team in Troy, Michigan. This role involves conducting Quality Process and System Audits, primarily focusing on European operations, and Warranty Coverage Audits, primarily focusing on U.S. aftersales operations and dealer networks. The position requires verifying compliance with various ISO and internal quality standards, analyzing warranty claims, and supporting initiatives to reduce Total Warranty Cost. The role also includes preparing audit reports, tracking corrective actions, promoting continuous improvement, and collaborating with various internal and external teams.

Requirements

Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, Business, or a related discipline preferred.
Minimum 5 years of experience in automotive quality auditing, quality systems, warranty analysis, manufacturing quality, or a related field.
Experience conducting audits within automotive manufacturing, laboratory, or aftersales environments.
Strong knowledge of automotive quality auditing principles and practices.
Extensive understanding of (ISO 9001, IATF 16949, ISO 17025,ISO 19011)
Experience analyzing warranty claims, warranty costs, and quality trend data.
Proficiency in Advanced Excel and data-driven reporting.
Experience utilizing Power BI and digital audit platforms.
Knowledge of quality management systems and compliance requirements.
Professional proficiency in English.
Internal auditing techniques.
PDCA (Plan-Do-Check-Act) methodology.
Lean principles and continuous improvement practices.
8D problem-solving methodology.
FMEA (Failure Mode and Effects Analysis).
5 Whys Root Cause Analysis.
Ishikawa (Fishbone Diagram).

Nice To Haves

ISO 9001 Auditor Certification.
IATF 16949 Auditor Certification.
ISO 17025 Auditor Certification.
A10 9000 Auditor Certification (Stellantis Internal Standard for Validation Laboratories).

Responsibilities

Conduct Quality Process and System Audits across manufacturing plants and validation laboratories, with a primary focus on European operations.
Plan, prepare, execute, and close audits in accordance with applicable standards and customer requirements.
Verify compliance with ISO 9001, IATF 16949, ISO 17025, ISO 19011, and internal quality standards, including A10 9000 requirements.
Identify non-conformities, assess associated risks, and recommend corrective and preventive actions.
Monitor and verify the effectiveness of implemented corrective actions.
Conduct Warranty Coverage Audits with a primary focus on U.S. aftersales operations and dealer networks.
Analyze warranty claims, costs, trends, and supporting documentation to validate warranty coverage requests.
Assess warranty-related risks and provide evidence-based recommendations.
Support initiatives aimed at reducing Total Warranty Cost through data-driven decision-making.
Prepare comprehensive audit reports and present findings to management and key stakeholders.
Track and monitor Corrective and Preventive Actions (CAPA) through closure.
Support certification activities and quality management system improvements.
Promote continuous improvement initiatives leveraging Lean principles and the PDCA methodology.
Share best practices and lessons learned across business functions.
Partner with manufacturing plants, laboratories, aftersales networks, and Quality, Warranty, and Data Analytics teams.
Collaborate with international and cross-functional teams to ensure consistent application of quality standards.
Provide guidance and coaching to stakeholders regarding audit findings and compliance requirements.
Support global quality initiatives and contribute to organizational excellence programs.