Quality Assurance Trainee

Sedgwick•Elgin, IL

13h•$50,000 - $70,000•Remote

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Quality Assurance Trainee PRIMARY PURPOSE: The QA Specialist is responsible for reviewing and auditing auto damage estimates for both repairable and total loss claims to ensure accuracy, consistency, and compliance with client guidelines. This role evaluates estimates prepared by 1099 and staff appraisers, validating estimating practices, documentation, and adherence to established standards. The QA Specialist applies prior auto industry experience to identify discrepancies, provide quality feedback, and support overall estimating integrity across the program. Hours: Pacific Time schedule (10:00 a.m. – 7:00 p.m.).

Requirements

Four (2) years of industry experience or equivalent combination of education and experience required.
Oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Collision estimating such as CCC, Audatex, Mitchell

Nice To Haves

Automotive insurance industry background a plus.
Pacific time zone schedule preferred.

Responsibilities

Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
Identifies trends and areas of opportunity for increased service efficiency and quality.
Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
Compiles audit results and submits to manager for review.
Provides audit results for quarterly stewardship reports.
Monitors ongoing action items logs and project plans with appropriate stakeholders.
Updates vendor resources to mapping program
Performs other duties as assigned.
Supports the organization's quality program(s).