Quality Assurance Technician III

GAF•Parsippany, NJ

4d•$64,014 - $88,019

About The Position

The Quality Assurance Technician III evaluates claims and performs testing and analysis on sample materials. The role communicates results effectively and reports meaningful, unbiased conclusions based on evaluations, following established laboratory practices and procedures. It leads improvements to laboratory evaluation processes, Job Safety Analyses (JSAs), and Standard Operating Procedures (SOPs), as well as laboratory maintenance and equipment calibration. The technician also supports and leads training for new hires and helps ensure activities are performed safely. The position collaborates across warranty, field services, research and development, and manufacturing teams; supports root cause analysis and problem-solving efforts; and helps manage laboratory workflow, projects, and resources. It requires practical knowledge of relevant products and evaluation processes, attention to safety and documentation, and the ability to train and guide junior technicians. The role has no direct or indirect reports and requires 5% travel.

Requirements

Associate degree.
At least 3 years of experience in a manufacturing or R&D laboratory setting.
Excellent interpersonal skills.
Strong attention to detail.
Ability to handle multiple projects simultaneously.
Ability to work as a team player.
Entry-to-intermediate Excel or Google Sheets skills.
Familiarity with standard inspection practices and calibrated inspection tools.
Knowledge of safety precautions, health hazards, and SDS forms.

Nice To Haves

Bachelor’s degree in a relevant technical field.
Experience with quality control, analytical testing, or product development in the roofing or construction materials sector.
Familiarity with the building products industry; knowledge of roofing products and installation practices is a plus.
Familiarity with manufacturing processes for different products.

Responsibilities

Lead claim evaluations to determine product manufacturing and performance characteristics.
Conduct testing according to established protocols and provide accurate data.
Assist with data-driven decisions on laboratory dispositions.
Review and continuously improve process flows based on field feedback.
Monitor incoming claims and prioritize work to improve or meet laboratory evaluation metrics.
Apply knowledge of product lines, laboratory evaluation processes, product specifications, and application instructions.
Assist with root cause analysis investigations and report findings clearly and meaningfully.
Participate in problem-solving teams and build partnerships with warranty, field services, R&D, and manufacturing plants.
Lead laboratory maintenance and the equipment calibration program.
Perform preventive maintenance and calibrate equipment at predetermined intervals.
Maintain accurate records and documentation.
Learn and develop test methods, SOPs, and JSAs.
Assist the supervisor in organizing daily laboratory workflow.
Train, develop, mentor, and guide new hires and junior technicians.
Plan and execute assigned projects, prioritize tasks using a time-management system, and coordinate internal and external resources to meet project goals and timelines.
Ensure activities follow established safety guidelines; maintain a safe, clean, and orderly work area according to 5S guidelines.
Complete monthly safety training and contribute to JSA and SOP development.
Champion safety activities and lead housekeeping.
Support claims evaluation and laboratory work using knowledge of manufacturing processes, quality fundamentals, engineering and science fundamentals, and safety precautions.