Quality Assurance Supervisor - 2nd Shift
About The Position
Dessert Holdings is seeking a Quality Assurance Supervisor for its Le Center, Minnesota team. This second-shift position starts at 4:00 p.m. and supervises daily production-floor quality activities, including the work of QA technicians. The supervisor coordinates quality activities and provides leadership to maintain an effective food safety and quality management system, with technical support focused on customer expectations, continuous improvement, and productivity requirements. The role requires understanding quality management systems, including SQF, HACCP, and GMP, to help ensure product safety and quality. The supervisor works with Operations and QA teams, supports audits and inspections, oversees product releases, and performs daily product and customer complaint reviews. The role may assume some of the QA Manager’s responsibilities in their absence. Dessert Holdings is a collection of premium dessert companies and brands, is owned by Bain Capital, and is headquartered in St. Paul, Minnesota. The company employs more than 3,500 people across ten manufacturing facilities and is continuing its growth. The company provides equal employment opportunities and prohibits discrimination and harassment on legally protected grounds.
Requirements
- Bachelor of Science degree or equivalent experience in a food manufacturing environment.
- Previous experience working in a food production Quality Assurance department.
- At least 2 years of supervisory experience.
- Flexible schedule, including working weekends as necessary.
- Excellent verbal and written communication skills.
- Intermediate to advanced proficiency using Microsoft Office.
- Ability to work in a team environment.
- Ability to actively participate on the production floor; use hands and fingers to handle objects, tools, or controls; reach with hands and arms; and stoop, kneel, or bend.
- Ability to lift and/or move up to 30 pounds; assistance is required if the weight is exceeded.
- Ability to push/pull up to 45 pounds; assistance is required if the weight is exceeded.
Responsibilities
- Supervise daily activities of QA Technicians and coach, train, and support the QA team.
- Provide guidance to Operations and QA teams regarding quality and food safety issues.
- Communicate daily with FSQA Technicians about production schedules and QA issues.
- Maintain inventory of quality control and laboratory supplies, and coordinate supplier or new-equipment training.
- Review and organize operational paperwork daily.
- Support internal and third-party audits, including customer, regulatory, and GFSI audits, and participate in inspections; analyze results and deficiencies.
- Support Production Managers, Supervisors, and Leads during formula changes and product issues.
- Assist with the company hold, trace, and recall program and summarize hold reports.
- Assume some responsibilities of the QA Manager in their absence.
- Perform assignments in accordance with established GMPs, policies, and procedures.
- Support Operations and other support teams in reducing foreign-object contamination.
- Oversee product releases.
- Promote appropriate workplace ethics and a positive influence on the production floor.
- Perform daily product reviews and customer complaint reviews.
- Maintain good housekeeping and clean work areas in assigned space.
- Follow production dress code standards and maintain good personal hygiene.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
