Quality Assurance Specialist

NXTPoint Logistics•Jacksonville, FL

35d•Onsite

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Requirements

Must be able to read, count accurately, do simple math (add, subtract, multiply) and write legibly.
Must be capable of standing and walking for extended periods (at least 2 hours straight, four times in an 8-hour day).
Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis.
Must be able to use proper techniques to lift 50 pounds.
The ability to follow directions with emphasis on safety is extremely important.
Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.
Must be able to shift priorities easily.
Must be able to use hands and feet simultaneously and for repetitive movements.

Nice To Haves

Some college work preferred.

Responsibilities

Overseeing and maintaining the quantity and quality of goods and packages through visual inspection.
Processing returns by communicating with customer.
Assisting with special projects such as internal audits, employee training and other ISO tasks.
Investigating customer complaints and requests for Corrective Action/Preventative Action Reports.
Working to reduce recurrence and eliminate root causes for error.
Working to improve processes and procedures.
Writing JBS (Job Breakdown Sheets) and/or validating JBS as needed.
Writing procedures or work instructions as assigned.
Performing other tasks related to quality assurance as assigned.
Enforcing the Q/S CARE Program.
Monitoring safety compliance on warehouse floor and working with operations on corrective actions.
Performing internal audits in the facility including Monthly warehouse audits (week1 to week4); 6S inspections, Blitz Audits, Fire watch checklist and Infection control audits.
Following up on corrective actions.
Facilitating weekly, monthly, annual training classes.
Conducting JBS Process Confirmation Checks (PCCs) on employees across all areas in the account.
Conducting New Hire Orientation Trainings and PIT Trainings.
Conducting ongoing employee trainings based on JBS in all areas in the account.
Maintaining all training trackers and documents.
Issuing all labels for CCA/LATAM as per current version customer specifications.
Documenting and investigating over, short, or damage issues.
Communicating with customer and resolving issues.
Verifying and placarding outgoing orders in the dock area.