Quality Assurance Specialist
About The Position
Temp Now Hiring: Quality Assurance Specialist (Child Support Case Initiation) Pay Rate: $19.00 per hour Location: Jefferson City, MO Schedule: Monday through Friday, 8:00 AM – 5:00 PM Full-Time | Immediate Openings We are seeking a detail-oriented and organized Quality Assurance Specialist to support Child Support Case Initiation operations. This role is responsible for ensuring work quality, supporting staff performance, and helping maintain compliance with project standards and contractual requirements. This is a great opportunity for someone looking to grow their career in quality assurance, operations, or administrative support.
Requirements
- High School Diploma or equivalent
- 0 to 2 years of experience in administrative, customer service, or related roles
- Ability to follow established processes and complete routine assignments
- Strong attention to detail and organizational skills
- Clear and professional communication skills
- Ability to learn policies and procedures and apply them accurately
Responsibilities
- Evaluate staff performance based on quality standards and contractual requirements
- Monitor work for accuracy, including outgoing mail and case processing
- Assist in identifying performance improvement opportunities and support corrective actions
- Support the development, analysis, and distribution of reports and performance metrics
- Stay current on policies and procedures and assist with updates as needed
- Help develop and maintain training materials, guides, and workflows
- Conduct staff trainings and provide ongoing support
- Assist management in monitoring performance and meeting operational goals
- Perform additional duties as assigned
Benefits
- Healthcare coverage available
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
