Quality Assurance Specialist

EDSI (Educational Data Systems, Inc.)•FL Leon County Career Ctr, FL

8d•$45,000 - $47,000•Hybrid

About The Position

Support the CareerSource Capital Region programs to ensure that all team members are knowledgeable of program procedures and contract requirements. This position is responsible for providing targeted training to the team to ensure they are equipped to carry out their responsibilities effectively and consistently. The Quality Assurance Specialist will collaborate with the CareerSource team and the EDSI team to align processes and procedures.

Requirements

Excellent communication and problem-solving skills
An understanding of federal and state contracting
Excellent interpersonal skills
A pattern of excellence in training both 1:1 and groups of professionals
Exceptional attention to detail, and ability to manage compliance, data and reporting
Proficiency in Microsoft Office applications
Strong visual and verbal presentation skills
Valid driver’s license and reliable transportation in order to provide support to the Capital Region

Nice To Haves

Bachelor’s Degree or Associate’s degree is preferred, but relevant experience can be substituted

Responsibilities

Work with staff to ensure customer flow, service delivery and data management are efficient and effective
Have a deep understanding of program processes and procedures
When new initiatives or procedures are created, establish a training plan and ensure every team member has been provided with the information
Identify skill gaps in all Capital Region programs
Once identified, develop 1:1 and/or group training to support the team and increase learning
Monitor and record pre-training and post-training outcomes to show skill attainment
Perform regular audits
Establish an internal monitoring schedule to ensure adherence to contract performance
Establish a shadowing process that allows for observation of daily activities to identify areas of support and process improvement
Provide CareerSource leadership with advice on current procedures and process flows
Provide regular status reports and other requested data for the Operations Director and EDSI administrative staff
Have a clear understanding of performance goals for the region and how to pull performance data when needed
Provide regular reports of shadowing and monitoring
Assist the leadership team with tasks as needed to meet deadlines
Act as the ISO liaison for the EDSI team in the Capital Region
Track, report and ensure compliance with procedures regarding ISO auditing
Other duties as assigned