Quality Assurance Specialist (Storm Claims)

FBL Financial Group, Inc.•West Des Moines, IA

14d•Hybrid

About The Position

This Quality Assurance Specialist role will be filled at the appropriate level based on experience. The ideal candidate will have great attention to detail, strong organizational and time management skills, and a positive "can-do" attitude. Farm Bureau Financial Services values a culture of integrity, teamwork, passion, service, leadership, and accountability. With over 80 years of experience, they are committed to protecting the livelihoods and futures of their client/members and creating an atmosphere where employees thrive.

Requirements

College degree or equivalent plus at least five years’ underwriting or claims experience, or equivalent work experience required with a broad background in property casualty insurance.
Analytical, problem solving, decision-making and organizational skills required.
Must keep current with claims or underwriting technologies/systems.
Must keep up-to-date regarding legislation, statutes, rules/regulations, and case law for all eight states.
A valid driver’s license and satisfactory Motor Vehicle Records are required.
Some travel is required (including overnight).
Oral and written communication skills as appropriate to this position.
Ability to read, write and speak the English language.
Training skills, attention to detail and the ability to meet target dates is required.

Nice To Haves

AINS, AIC, API, or AU designation preferred.

Responsibilities

Review claim files to compare staff handling procedures to industry and company best practice guidelines.
Determine leakage within the claims process.
Identify training needs, mentoring opportunities, process enhancements, and employee performance evaluation needs that will impact coverage, loss ratio, and claims expenses.