Quality Assurance Specialist
YOUNGWILLIAMS INC•Bossier City, LA
•Onsite
About The Position
The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.
Requirements
- Professional experience with the Microsoft Office Suite and other relevant programs
- Experience providing training one-on-one and in group settings
Nice To Haves
- Experience developing and monitoring QA programs is preferred
Responsibilities
- Assists in developing and implementing QA and training programs
- Conducts QA reviews
- Assists in report preparation
- Conducts training sessions, either individually or in group settings
- Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
- Regular and timely attendance
- Answer calls in queue as needed
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
