Quality Assurance Specialist
About The Position
The Quality Assurance Specialist (QAS) ensures internal quality standards are consistently met across programs and services. Serving as the technical expert for electronic programmatic systems such as Therap, this role supports quality assurance and quality improvement initiatives through data review, site visits, program oversight, and collaboration with Operations. Working closely with the Lead Quality Assurance Manager, state and national teams, and operational leaders, the QAS helps identify opportunities, develop corrective plans, and ensure high-quality, compliant, and person-centered services.
Requirements
- Must be at least 18 years of age
- High school diploma or GED
- Minimum of one year of experience working with individuals with disabilities
- Strong analytical skills with the ability to review, interpret, and report on complex data
- Excellent written and verbal communication skills with the ability to present findings and recommendations clearly
- Strong organizational, time management, and decision-making skills
- High attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Electronic Health Record systems
Nice To Haves
- Bachelor’s degree in healthcare, social work, psychology, or a related field preferred
- Knowledge of regulatory requirements related to IDD supports, including HIPAA, licensing, and person-centered practices
- Ability to work independently and collaboratively in a fast-paced environment
Responsibilities
- Monitor and evaluate program quality to ensure compliance with internal standards, regulatory requirements, and best practices
- Serve as the technical expert for electronic programmatic systems, including Therap and other EHR platforms
- Conduct independent Electronic Health Record (EHR) reviews to ensure accuracy, completeness, and compliance
- Perform program oversight activities, including site visits and participation in licensing and regulatory reviews
- Analyze quality data and trends to identify strengths, gaps, and opportunities for improvement
- Collaborate with Operations to develop, implement, and monitor corrective action and quality improvement plans
- Maintain accurate and detailed documentation of quality assurance activities and findings
- Support development and maintenance of Quality Assurance systems, processes, and tracking tools
- Provide training, guidance, and technical support to staff on electronic documentation systems and quality standards
- Assist with policy development, revisions, and implementation related to quality assurance
- Promote positive, solution-focused communication and teamwork across departments
Benefits
- Fixed Starting Rate: $22.50 hr.
- Schedule: Full-time; hours may vary Monday–Friday to meet project deadlines and programmatic needs
- Medical, Dental, Vision Insurance (for FT employees)
- Life & Supplemental Insurance
- Pet Insurance
- FSA & HSA Options
- PTO + PTO Donation Bank
- 401(k) + Scheduled Pay Increases
- Employee Assistance Program
- Mileage Reimbursement
- Growth & Mobility Opportunities in 17 states
- Paid Training & Dedicated Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
