Administrative - Quality Assurance Specialist

Command Investigations, LLC•East Hempfield Township, PA

28d•$15 - $17•Onsite

About The Position

Command Investigations, LLC is seeking a Quality Assurance Specialist to join our team. This is a great opportunity for detail-oriented individuals with strong proofreading and computer skills who are eager to ensure accuracy, maintain reporting standards, and support the timely delivery of investigative reports in a fast-paced environment. Why You Will Love Working with Command Investigations, LLC? At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results! In this role, you will review investigative reports to ensure accuracy, clarity, formatting consistency, and compliance with company reporting standards and client-specific requirements. You will support the timely completion of cases by identifying discrepancies, coordinating corrections with report builders, and preparing finalized reports for delivery. This role requires strong attention to detail, excellent proofreading skills, and the ability to manage multiple cases while maintaining accuracy and efficiency.

Requirements

Exceptional attention to detail and accuracy.
Strong proofreading, grammar, and written communication skills.
Ability to review reports critically and identify discrepancies or inconsistencies.
Strong organizational and time-management skills with the ability to manage multiple cases simultaneously.
Ability to work independently while maintaining productivity and quality standards.
Professional judgment when handling sensitive or confidential investigative information.
Strong computer skills and ability to navigate internal reporting systems and client portals.
High school diploma or equivalent required.
1–3 years of administrative, quality assurance, proofreading, and/or report review experience preferred.
Demonstrated ability to review documentation for accuracy, completeness, and compliance with established standards.
Proficiency with Microsoft Office applications, including Word and Outlook.
Must be able to work independently, maintain attention to detail, and manage multiple assignments effectively.
Regular, predictable attendance is an essential function of the job.
Willingness to work the required schedule.
Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Familiarity with investigative or surveillance reporting processes preferred.

Responsibilities

Review surveillance and investigative reports for accuracy, clarity, grammar, and compliance with internal reporting standards.
Ensure narratives follow company templates and maintain objective, professional language.
Verify that photographs, timestamps, and supporting documentation accurately reflect surveillance activities.
Confirm that reported billable hours align with investigative timelines and case activity.
Identify discrepancies or inconsistencies and coordinate corrections with report builders or investigators.
Ensure reports meet client-specific reporting instructions and documentation requirements.
Prepare finalized reports for delivery by verifying attachments, photographs, and supporting documentation.
Coordinate report delivery through appropriate channels, including email, secure links, or client portals.
Assist with invoice verification and documentation review prior to case closure.
Monitor report workflow status and escalate cases that are approaching service deadlines or require additional attention.
Provide administrative support related to report quality assurance and documentation as needed.