Quality Assurance Specialist

DriveTime • Mesa, AZ

15h • Onsite

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! In short, as the Quality Assurance Specialist, you will be reviewing and analyzing customer communications. In long, you will: Verify accuracy and document analysis of customer communications. Ability to gather information and provide specific and detailed feedback. Confidently and effectively communicates to audiences at all levels, both verbally and in writing. Strong critical thinking and negotiation skills. Excellent analytical abilities to grasp key points from detailed phone calls and reports. Familiarity with tools, concepts, and methodologies of quality assurance. Strong organizational and problem-solving skills with great attention to detail. Ability to develop, drive and communicate with peers on tasks and goals. Performs other related duties as assigned. Enjoys the challenge of unfamiliar tasks and seek improvement for failure and success in projects. Strong time management skills with the ability to prioritize tasks effectively and consistently meet expectations. The duties and responsibilities listed above are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

Requirements

• High School or GED required
• Excellent oral, written communication and listening skills required.
• Knowledge of Microsoft Office.

Responsibilities

• Verify accuracy and document analysis of customer communications.
• Gather information and provide specific and detailed feedback.
• Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
• Strong critical thinking and negotiation skills.
• Excellent analytical abilities to grasp key points from detailed phone calls and reports.
• Familiarity with tools, concepts, and methodologies of quality assurance.
• Strong organizational and problem-solving skills with great attention to detail.
• Ability to develop, drive and communicate with peers on tasks and goals.
• Performs other related duties as assigned.
• Enjoys the challenge of unfamiliar tasks and seek improvement for failure and success in projects.
• Strong time management skills with the ability to prioritize tasks effectively and consistently meet expectations.

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Paid time off (for all full-time roles) includes wellness days, holidays, and YOU time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED