Quality Assurance Specialist (AIO Mortgage Group)
About The Position
CMG Financial is hiring a Quality Assurance Specialist for our AIO (All In One Loan®) Finance department. This team member will perform quality assurance (QA) audit functions, including client calls to confirm understanding and accuracy of loan set-up, and communicate with sales teams internally. This role is unique within the organization, as well as the lending industry, and is critical to increasing client and Company success with the product. The All In One Loan® is a proprietary mortgage product engineered by CMG Financial in 2005 that combines home financing and personal banking into a single financial platform, to help homeowners reduce lifetime interest expense by tens of thousands of dollars, accelerate payoff and live more securely.
Requirements
- Excellent verbal and written communication skills
- MS Office skills including WORD, Excel, PowerPoint and Teams
- Versatility and flexibility within an ever-changing environment
- Strong initiative and ability to work on own
- Ability to deal effectively with a diversity of individuals
- Ability to handle repetitive tasks and collaborate with team
- Ability to manage occasional client and Loan Officer impatience
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
Nice To Haves
- Preferred location in Central Time Zone (but not required)
- A minimum of two year’s mortgage experience is highly preferred
Responsibilities
- Prior-to-QA call file review for input and set-up accuracy
- Engages sales and operations team members with required corrections
- Client call to ensure program set-up accuracy and understanding of expectations
- Update systems accordingly and communicate with Loan Teams and clients
- Send “Congratulations and What to Expect” communications from Byte/IDS on each closed loan.
- Update systems with loan servicing onboarding information
- Communicate with department members and escalate servicing issues as needed
Benefits
- Competitive salary which ranges from $50,000 - $60,000
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
