Quality Assurance Specialist
About The Position
We are seeking a detail-oriented and customer-focused Quality Assurance Specialist to join our team. This role plays a critical part in the post-sales process, ensuring all documentation is accurate, compliant, and clearly understood by new owners. The ideal candidate has strong administrative capabilities, excellent communication skills, and a passion for delivering exceptional customer experiences. As part of the Quality Assurance team, you will engage directly with customers to review contracts, provide guidance, and support a seamless transition into ownership. This position requires strong problem-solving skills and the ability to collaborate cross-functionally with Sales and Hospitality teams. When you join Hilton Grand Vacations, you become part of a global team dedicated to creating memorable vacation experiences for our owners and guests.
Requirements
- Detail-oriented
- Customer-focused
- Strong administrative capabilities
- Excellent communication skills
- Passion for delivering exceptional customer experiences
- Strong problem-solving skills
Responsibilities
- Engage directly with customers to review contracts.
- Provide guidance to customers.
- Support a seamless transition into ownership.
- Collaborate cross-functionally with Sales and Hospitality teams.
Benefits
- Competitive compensation with uncapped commission potential
- Comprehensive healthcare (medical, dental, vision)
- Paid Time Off (PTO)
- Retirement savings plan with automatic enrollment
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
