Quality Assurance Specialist

CACI • Oklahoma City, OK

16d • Onsite

About The Position

CACI is seeking an experienced, self-directed Quality Assurance Specialist to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. This role is crucial in ensuring quality standards are met and policies are adhered to within a Department of Defense (DoD) organization. The specialist will assist in developing and documenting quality assurance plans, process documentation, and collecting and reviewing quality-centric data.

Requirements

• Capable of obtaining and maintaining a DoD Secret Clearance
• 8+ Years of relevant technical experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

Nice To Haves

• An active DoD Secret or higher clearance
• Understanding of service desk and/or call center operations and metrics
• ITIL Foundation or higher ITIL certification
• Experience working in the Department of Defense

Responsibilities

• Perform quality audits and evaluations to ensure the highest level of service is being provided.
• Evaluate negative surveys, investigate complaints or performance concerns.
• Support implementation of process improvements in support of readiness activities by coordinating internal documentation and data reviews, tracking corrective actions.
• Track results and analyze to identify concerns and provide reports to management recommending improvements.
• Support the development and documentation of standardized QA processes and establish/modify assessment criteria based on applicable standards.

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• benefits and learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior