Quality Assurance Specialist

Hilton Grand Vacations•Orlando, FL

12d•Onsite

About The Position

There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!

Requirements

Minimum 1 year of customer service experience
Valid Notary License or the ability to acquire a license
Proficiency (reading/writing/speaking) in English
Flexibility to work a schedule including evenings, weekends, and holidays
Strong ability to efficiently resolve complex customer service issues
High school diploma/GED

Responsibilities

Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
Offer technical support and advice to owners regarding product features and associated services.