Quality Assurance Specialist

Empwr•McMinnville, OR

About The Position

The QA Specialist is responsible for the investigation, documentation and closing out of customer/consumer complaints, creating finished product certificate of analysis, working with certification bodies for additions, changes, and deletions to certified products, and perform environmental swabbing. Including other duties as assigned.

Requirements

FOOD SAFETY – Notify management of any Food Safety issues.
FOOD SAFETY – Aware of empowerment to act to resolve Food Safety issues within the scope of work.
FOOD SAFETY – Conform to all Good Manufacturing Practices (GMP’s).
BA or BS degree or equivalents is preferred
5 or more years of relevant food industry experience
Excellent written and verbal communication skills.
Team oriented with the ability to work independently.
Proficient in Windows platforms with various types of database applications (word processing, use of document templates, spreadsheet, page layout, styles, etc.).
Bilingual (Spanish) a plus

Responsibilities

FOOD SAFETY – Complaint Investigation, Environmental Monitoring.
Responsible for timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
Collaborates with Customer service personnel on customer complaints, certificate of analysis, and product certifications.
Maintains current and complete complaint files.
Performs collective analyses of product complaints and implant reports for trends and identification of potential corrective or preventive actions.
Ensures documentation is compliant with certification bodies’ regulatory requirements (Kosher, GFCO, etc.).
Serves as liaison to certification body GFCO and Kosher auditors, inspectors and representatives.
Works with sanitation and production to ensure compliance to Kosher and GFCO requirements.
Tracks product certification approvals with GFCO and Kosher and communicate approvals and updates to R&D and Customer Service.
Maintains the company's GFCO and Kosher certification files.
As needed, participates in Corrective Action Preventative Action (CAPA) analysis to include the investigation of failures, problems or issues.
Performs weekly environmental swabbing and track results and corrective actions, if applicable.
Performs other related duties or ad hoc projects within the scope of responsibilities.
Performs employee training activities related to the company quality program.