Quality Assurance Specialist - New Berlin, WI

Genuine Cable Group•New Berlin, WI

9d•Onsite

About The Position

CableMaster, a GCG company, is seeking a Manufacturing Quality Assurance Specialist to join their production team. This role will help maintain and strengthen quality systems, processes, and standards supporting wire and cable manufacturing operations and OEM customers. It is a hands-on quality role for someone who enjoys working directly with manufacturing teams and cross-functional partners to solve problems, improve processes, and ensure products consistently meet customer and industry requirements. The specialist will support the Quality Management System, conduct audits and inspections, investigate quality issues, maintain critical quality documentation, and help drive corrective actions and continuous improvement initiatives. They will also serve as a technical resource for quality standards and processes, helping employees understand requirements and building a culture where quality is integral to daily work. This is a full-time, onsite position based at CableMaster's New Berlin, Wisconsin facility with no travel required.

Requirements

3+ years of professional experience in quality assurance, quality engineering, manufacturing quality, or a closely related role
Previous experience conducting or supporting quality audits
Working knowledge of Quality Management Systems and quality methodologies, including ISO 9001 and related quality standards
Experience with quality tools and processes such as root cause analysis, corrective action, process improvement, quality metrics, and nonconformance management
Knowledge of PPAP processes and quality documentation used to support manufacturing and customer requirements
Ability to review, create, and maintain technical quality documentation such as SOPs, work instructions, control plans, process flows, and PFMEAs
Strong analytical and problem-solving skills, including the ability to investigate quality issues, determine root causes, and help implement sustainable corrective actions
Strong attention to detail and the ability to maintain accurate quality records and documentation
Effective written and verbal communication skills, with the ability to work collaboratively with production employees, managers, engineers, suppliers, customers, and auditors
Ability to influence and guide cross-functional teams without direct reporting authority
Ability to work effectively in a manufacturing environment that routinely involves standing, walking, sitting, bending, and other movement throughout the facility

Nice To Haves

Bachelor's degree in Industrial Engineering, Mechanical Engineering, a related field preferred
ISO 9001 or IATF 16949 Lead Auditor certification
Experience working within ISO 9001 and/or IATF 16949 quality systems
Knowledge of PPAP and First Article Inspection requirements, including familiarity with AS9100-related FAI practices
Familiarity with wire and cable manufacturing, cable assemblies, wire harnesses, or related manufacturing processes
Knowledge of relevant IPC standards, including IPC/WHMA-A-620, IPC-A-610, and J-STD-001
Experience supporting supplier quality activities, including supplier PPAP reviews and corrective actions
Experience managing calibration, document control, or chemical compliance programs
Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies

Responsibilities

Partner with the Quality Manager to maintain and continually improve the company's Quality Management System (QMS), ensuring alignment with customer requirements, applicable industry standards, and internal quality expectations.
Conduct and support internal and external quality audits, identify nonconformances and process gaps, document findings, and help drive corrective and preventive actions through resolution.
Monitor, develop, and analyze quality metrics to identify trends, measure product and process performance, and prioritize continuous improvement opportunities.
Lead and support root cause analysis and problem-solving activities related to product quality, process performance, customer concerns, and recurring quality issues.
Support customer complaint investigations by inspecting returned products, gathering relevant information, identifying potential causes, and helping coordinate timely corrective action.
Maintain traceability of customer and product requirements through production, final inspection, nonconformance documentation, and defect resolution.
Develop, document, maintain, and improve quality assurance processes, and provide employees with training and guidance on those processes.
Support continuous improvement initiatives across products and manufacturing processes, working with cross-functional teams to improve quality, consistency, efficiency, and confidence in finished products.
Serve as a technical resource for applicable IPC standards and provide quality and compliance training to employees as needed.
Write, review, and revise quality documentation including Standard Operating Procedures (SOPs), work instructions, process flows, control plans, and Process Failure Mode and Effects Analyses (PFMEAs).
Maintain the document control system to help ensure quality documents are current, accurate, properly controlled, and available to the employees who need them.
Lead and maintain the calibration system, helping ensure measurement and inspection equipment is appropriately tracked, calibrated, and documented.
Maintain supplier and internal chemical compliance records and supporting documentation.
Review supplier Production Part Approval Process (PPAP) documentation, identify gaps or concerns, and provide feedback to suppliers as appropriate.
Prepare and maintain PPAP documentation for submission to customers and support First Article Inspection (FAI) and related quality documentation requirements.
Partner with production, engineering, operations, suppliers, and other functional teams to identify quality risks and resolve issues before they affect customers or production performance.
Identify quality and compliance training needs and help coordinate appropriate training and follow-up.
Promote a culture of continuous improvement by identifying opportunities to strengthen manufacturing and business processes while supporting customer requirements for quality, delivery, and reliability.
Communicate effectively with employees at all levels of the organization as well as customer quality teams, engineers, suppliers, and third-party auditors.
Perform other duties, tasks, or projects as assigned.

Benefits

Competitive base salary and eligibility for annual bonus based on company and individual performance
Comprehensive health coverage with multiple plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Supplemental insurance options
Generous time off including PTO, paid holidays, parental leave, and compassionate care leave
Wellness and support programs (EAP, wellness incentives, telehealth)
Dental/vision
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection
An employee-centric culture that values and truly appreciates our most important asset: You!