Quality Assurance Specialist Sr- – GenAI Testing

PNC•Pittsburgh, PA

6d•$52,500 - $127,500•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Specialist Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, or Birmingham AL. The Senior Quality Assurance Specialist supports the Engagement & Collaboration team within Solution Delivery Enablement, a highly collaborative, enterprise-facing group focused on elevating testing quality, consistency, tooling adoption, and process adherence across multiple lines of business. This role goes beyond traditional QA execution. It combines hands-on testing expertise with stakeholder enablement, documentation, training, and process support in a governed enterprise environment. The ideal candidate will act as a key contributor who can bridge testing execution, enablement, and stakeholder support. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards. Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing . Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews . Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools . Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!

Requirements

Strong experience in quality engineering / quality assurance and hands-on testing
Exposure to testing AI-enabled and Generative AI-enabled functionality in an enterprise environment
Familiarity with AI-specific testing considerations such as: Prompt testing and prompt variation analysis, Hallucination identification and risk assessment, Privacy, sensitive data handling, and responsible AI considerations, Prompt injection and other AI-related security risks, Output evaluation methodologies and evidence documentation
Demonstrated expertise in: Test planning and execution, Test case creation and defect management, Supporting testing tools and processes
Experience working in a governed enterprise environment
Excellent communication, documentation, and stakeholder support skills
Ability to balance execution, enablement, and user support responsibilities
Experience with Jira, Xray, or similar test management tools
Understanding of structured testing artifacts: Test Strategy & Approach (TSA/MTSA), Test Summary Reports (TSR)
Familiarity with: Confluence and SharePoint, Test automation frameworks (e.g., Selenium, Cucumber)
Broader QE/DevOps tool ecosystem
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Nice To Haves

Analytical Thinking
Controls Testing
Corporate Governance
Generative AI
Quality Assurance (QA)
Quality Support
Software Testing
System Integration Testing (SIT)
Test Case Development
Test Case Planning
Test Planning
Usability Testing
User Acceptance Testing (UAT)

Responsibilities

Participate in test planning, test case design, execution, and defect management
Support UAT, SIT, and regression testing activities
Execute and validate test scenarios and ensure accurate defect tracking and reporting
Ensure proper documentation and traceability of test results and outcomes
Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar)
Assist teams with structured testing processes and artifacts, including: Test Strategy & Approach (TSA/MTSA), Test Summary Reports (TSR)
Troubleshoot tool-related and process-related issues via support channels, chats, and office hours
Promote consistent usage of testing processes, workflows, and standards
Develop and maintain Confluence content, job aids, and training materials
Contribute to onboarding resources and knowledge-sharing initiatives
Continuously enhance guidance based on common user needs and feedback
Support Communities of Practice and training/enablement sessions
Provide support to internal users via office hours, forums, and ticketing channels
Partner with QE team members, developers, and business stakeholders
Help teams adopt and adhere to testing best practices and standards
Participate in cross-team meetings, reviews, and knowledge-sharing forums
Contribute to strategic efforts such as: QE refresher training and onboarding content, MTSA and Xray-related initiatives, UAT readiness and execution support, Testing guidance updates and process improvements, Tooling and communication rollouts
Provide support for urgent testing/process needs and workaround solutions
Participate in testing and user acceptance validation of AI-enabled and GenAI-enabled capabilities, including chatbot, copilot, agent-based, and other intelligent workflow solutions
Work with pilot user groups, business stakeholders, and operational teams (including pilot crew populations where applicable) to validate agent functionality, usability, and business outcomes
Design and execute test scenarios that evaluate AI-generated outputs against source data, business requirements, expected behaviors, and governance standards
Identify and document risks, defects, and observations related to AI capabilities, including hallucinations, inaccurate responses, inconsistent outputs, privacy concerns, sensitive data exposure, and prompt injection/security risks
Support documentation of AI/GenAI testing approaches, evaluation criteria, evidence collection, and test results to ensure traceability and auditability
Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards.
Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds.
Establishes objectives for testing cycles.
Develops test scenarios for unit, process, function, integration and acceptance testing.
Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components.
Leads audits and reviews.
Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products.
Monitors effectiveness of the assurance process and tools.
Oversees the tracking of quality assurance metrics such as defect density and open defect counts.
Oversees team members responsible for testing and inspection of products to determine compliance with specifications.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service