Quality Assurance Specialist - Product Administration

Aspen Skiing Company, L.L.C.•Basalt, CO

50d•$69,500 - $72,000

About The Position

As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. This position reports to the Director of Product Administration. Applications for this role will accepted until December 8, 2025. The budgeted salary range for this position is $69,500 - $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

Bachelor's degree in information systems, computer science, business, or a related field
Minimum of 5 years of experience in the ski industry working with product sales, POS systems, or multi-channel ecommerce platforms
Minimum of 3 years of experience in product administration, software testing, quality assurance, or related technical work
Hands-on experience with RTP, Aspenware, and/or Inntopia in an operational or administrative capacity
Knowledge of software testing methodologies, QA processes, and product lifecycle principles
Knowledge of point-of-sale, ecommerce, and reservation platforms, including familiarity with RTP, Aspenware, and Inntopia
Knowledge of data integrity standards, reporting requirements, and audit practices that support accuracy and consistency
Strong technical proficiency with the ability to navigate multiple systems, tools, and testing environments
Demonstrated experience documenting defects clearly and communicating findings across teams
Proficiency in reviewing product logic and configurations to verify setup accuracy across all sales channels
Strong analytical capabilities to interpret data, identify patterns, and validate product behaviors
Ability to collaborate effectively with cross-functional teams including Product Administration, Finance, Mountain Sales, and IT
Ability to troubleshoot issues methodically and recommend solutions based on observed system behavior
Ability to manage competing priorities while meeting deadlines across multiple testing cycles
Capacity to adapt quickly to new technologies, tools, and evolving product requirements
Ability to work independently while exercising sound judgment in a fast-paced environment
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Responsibilities

Design and implement check-work and testing plans for products across multiple sales channels, including RTP, bStore, Aspenware, and Inntopia
Conduct product inspections to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC Finance
Verify that final products meet requirements, support end-user expectations, and comply with company reporting standards
Identify defects, errors, and quality-control concerns across all selling channels and communicate findings to the Product Administration team
Monitor issue resolution efforts, track progress, and ensure timely follow-through on identified problems
Recommend product and process enhancements to improve efficiency and reduce friction for selling agents and guests
Assess training needs and collaborate with partners to support companywide compliance with product and process updates
Research competitor products and process flows to inform improvements and support best-in-class guest and employee experiences
Collaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channels
Document, track, and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration team
Monitor the support inbox, research issues, and route or resolve them as appropriate
Pursue ongoing education in relevant technologies, tools, and QA practices
Other duties as assigned